Senior Account Manager
Posted Updated
Description
- As a Senior Account Manager, you will be responsible for the retention and growth of a portfolio of Inriver’s customers
- This position will build and maintain relationships with the accounts to ensure the continuation and expansion of business and customer satisfaction
- Develop a trusted advisory relationship with your customer stakeholders and partners at tactical and strategic level
- Serve as point of contact for any and all matters specific to your customers and work with cross-functional teams to ensure success
- Responsible for growing the committed ARR from existing customer base
- Responsible for retention of existing business while identifying and qualifying long-term and short-term business opportunities
- Work closely with inriver Customer Success team to ensure your customers are happy and get the most value out of Inriver’s solutions
- Serve as resource to customer in providing updates on inriver capabilities and aligning to current and potential use cases
- Prepare proposals and presentations for all levels, leads negotiations, coordinate complex decision-making processes, and overcomes objectives
- Use account planning skills to best position inriver for success and to enable the proper forecasting and goal setting
- We don’t expect you to tick every single box, but for this role we do need most of the following:
- 5-10 years of experience in enterprise account management or business development in a SaaS company
- Experience with strategic account planning techniques
- Familiarity with PIM/DAM/MDM or broader eCommerce ecosystem solutions
- Experience in the utilization of a CRM to support account planning
- Business English is a requirement
- University / College or equivalent degree required
- Excellent communication skills – Ability to create an effective value proposition, active listening, and storytelling
- Excellent Presentation Skills – The ability to present dynamically through story telling
- Ability to drive and increase knowledge sharing and collaborative behaviours
- A genuine curiosity to learn new things
- Experienced in writing, executing, and reporting on business plans
- We’d love to hear from you. If you’re curious but not 100% sure, we still encourage you to apply. We’re happy to explore the fit together!