Senior Account Manager (Client Services)

• Reporting of the role: Account Director, Client Services
• As a Senior Account Manager, you will work within the Client Services team. This role is tasked with overseeing and executing brand campaigns in post sale by delivering best in class client service
• Be part of one of the fastest-growing Global influencer marketing agencies
• The chance to work on key clients with a vast array of campaign elements including different platforms, creator types, paid strategy, affiliate marketing, measurement, and strategy
• Joining the business at a time of growth and expansion in the NA (North America) region
• Measures of success - in the first few months, you will have:
• Met the team: Spent 1:1 with your manager and other team members to build rapport and understand how your role fits into the overall structure of the pod
• Familiarized yourself with key processes: Particular reference to our internal campaign trackers, sourcing, and creator selection processes
• Learned our key systems: Reference to Slack, Google Workspace, IQ Data, and Waves
• Established creator comms understanding: Jumped into any contract negotiations, concept and content review, and onboarded them to Waves
• Creator management: Draft contracts using our internal processes and platforms, work on creator briefs, deliver creator lists including outsource reach out negotiations and management of creators, share creator guidelines across campaigns
• Initiated minimal client interaction: Answer client questions when on-ground and support client comms on calls and via email with help from the manager
• Oversee campaign execution for specific influencer marketing campaigns
• Sit within a team of client service individuals who support each other on campaign execution
• Take on client facing ownership and responsibilities alongside the Account Director and Senior Account Director to help drive consistent client communication and success in post sale
• Join, lead, and support on key client meetings
• Managing & working collaboratively to support new business and upsell opportunities with the client
• Support in achieving and exceeding monthly client and business KPI targets
• Lead influencer contract negotiations and management
• Support the Account Director in budget management, forecasting and tracking project cash flow, campaign spending, and cost of serviceLead development of Post Campaign Analysis reports & present to the client in partnership with Insights & Measurement Team
• Continuously focus on best in class client service and output of work for our partner

Benefits

• Private Healthcare: We’ve got you covered for a range of healthcare needs
• Enhance Parental Leave: We support our people with big life changes
• Employee Assistance Programme (EAP): We provide confidential counselling for our people as well as financial and legal support
• Hybrid Working Model: We understand that your best work doesn’t need to be in our offices. That’s why we offer our people the option to work from home for two days a week
• Enhanced Annual Leave/Paid Time Off: So you can enjoy more time on personal interests and with family
• Flex National Holidays: We have a globally diverse team, so you have the choice of swapping national holidays to align with those that matter to you
• End of Year Closure: Enjoy our gift to you with paid time off at the end of the year, in addition to your annual leave
• Flexible Working: Start and finish times that can be flexed to support you
• Work from Anywhere Policy: Enjoy the freedom to work from where you want
• Dog Friendly Office: Your four-legged friends are always welcome in our office
• Influencer Tenure Programme: We appreciate the loyalty of our people by offering rewards based on the time spent working with us
• Regular Team Socials, Summer & End of Year Parties: To celebrate our success and all the amazing work our people do to achieve these
• Recognition Platform: A space for our people to celebrate each other and award points that can be converted to discounted purchases and experiences
• Learning & Development Budget: Development training to support all of our people to feel confident in their growth at any stage of their career

• Experience in account management, creator management, measurement, paid media and working within a revenue organization
• Experience in reviewing legal agreements with creators and brands with an understanding of usage and payment terms
• Experience in revenue recognition systems and processes
• You are extremely comfortable leading client calls, presentations and conversations
• Experience in creator and/or creator agency outreach
• You are nimble, forward thinking, strategic and comfortable with ambiguity
• Experience scoping and planning content calendar based on creator rates and client KPIs
• Experience executing campaigns across many of the social platforms including TikTok, Meta, YouTube, Pinterest and Snap
• Experience with designing decks is a plus
• You are commercially aware, detail-oriented, organized, confident, polished, dynamic and communicate exceptionally well
• You are positive, collaborative and exude leadership qualities
• Experience negotiating contracts with creators, agents, managers and/or attorneys
• Experience working on multiple campaign responsibilities and projects simultaneously
• Experience and knowledge of CRM tools such as Hubspot and Salesforce is a plus
• Experience working with CPG brands
• Very comfortable with spreadsheets, numbers and data analysis
• Experience identifying and sourcing creator talent
• 5+ years working in an agency or brand within client services, influencer marketing and/or talent marketing
• Experience in delivering post-campaign analysis presentation and reports