Salesforce Business Analyst

Long Description

Your Role & Responsibilities:

• Engage directly with customers and business stakeholders to understand business needs, challenges, and priorities.
• Lead and facilitate requirements-gathering workshops, discovery sessions, and stakeholder interviews.
• Analyze business processes and identify opportunities for improvement using Salesforce capabilities.
• Translate business requirements into user stories, acceptance criteria, process flows, and functional specifications.
• Manage and prioritize requirements throughout the delivery lifecycle.
• Work closely with Salesforce Architects, Developers, Consultants, Product Owners, and QA teams to ensure requirements are correctly understood and implemented.

Long Description

• Support Salesforce solution design from a functional and business perspective.
• Participate in backlog refinement, sprint planning, demonstrations, and UAT activities.
• Coordinate and support User Acceptance Testing (UAT), including preparation of scenarios and validation of business outcomes.
• Conduct solution demonstrations and presentations for customers and business stakeholders.
• Support change management, user adoption, training, and documentation activities.
• Maintain strong customer relationships and communicate effectively with both technical and non-technical audiences.

Long Description

Your Profile:

• 3–6 years of professional experience, with significant experience as a Salesforce Business Analyst, Functional Consultant, or similar role.
• Hands-on knowledge of the Salesforce platform, preferably including Sales Cloud and/or Service Cloud.
• Strong experience in:
• Business requirements gathering and analysis
• Customer workshops and stakeholder management
• User stories and acceptance criteria
• Business process modelling
• Agile/Scrum delivery
• UAT planning and execution
• Functional documentation

Long Description

• Familiarity with tools such as Jira, Confluence, Azure DevOps, or similar Agile delivery tools.
• Strong analytical and problem-solving skills.
• Excellent presentation, facilitation, and customer communication skills.
• Ability to work effectively within multicultural and distributed teams.

Language Requirements

• English: Fluent, with strong written and verbal communication skills.
• German: Strong advantage.
• French: Strong advantage.

Short Description

Preferred Salesforce Certifications

Candidates should ideally hold one or more of the following:

Highly Relevant

• Salesforce Certified Business Analyst
• Salesforce Certified Administrator

Additional Advantages

• Salesforce Certified Platform App Builder
• Relevant Salesforce Consultant certification aligned with the project domain, particularly Sales Cloud or Service Cloud.

Long Description

Why Join Us?

• Meaningful Impact: Contribute to innovative projects that help clients achieve their business and technology transformation goals.
• Professional Growth: Access continuous learning opportunities, certifications, mentorship, and career development programs.
• Global Exposure: Collaborate with diverse teams, clients, and stakeholders across industries and geographies.
• Cutting-Edge Projects: Work with leading technologies, methodologies, and business solutions.
• Collaborative Culture: Join an inclusive, supportive, and people-centric work environment.

Long Description

Our Commitments and Priorities:

At Capgemini, we foster an inclusive culture within a diverse and multicultural environment. By joining us, you become part of a team that values diversity, develops talent, supports social impact initiatives, and actively contributes to reducing environmental impact across our operations and client engagements.

Capgemini is a global business and technology transformation partner, helping organizations accelerate their transition to a digital and sustainable future. With a strong heritage and a global presence across more than 50 countries, Capgemini delivers end-to-end services and solutions leveraging strengths in cloud, data, artificial intelligence, software, digital engineering, and platforms.