Sales Operations Manager (Marketplace)

• Marketplace is one of the fastest-growing parts of the Collectors ecosystem. We’re looking for a Sales Operations Manager to build the systems, insights, and operating processes that help our Marketplace commercial team scale
• This is a build role. You’ll own the infrastructure and data behind how we manage accounts, track performance, monitor overall business health, and generate market intelligence. You’ll have the opportunity to shape how a fast-growing part of the Collectors ecosystem works from the ground up
• You’ll report to the Director, Marketplace Growth & Strategy
• Build and maintain dashboards and reporting that give the team visibility into pipeline, account performance, key business trends, and growth opportunities
• Establish consistent processes for forecasting, pipeline management, performance measurement, and business health reporting
• Support the implementation and ongoing administration of our CRM, including reporting, workflow design, data structure, and adoption across the team
• Improve and help scale the operational workflows supporting seller and partner onboarding
• Own sales data quality and reporting accuracy across our commercial systems
• Identify opportunities to improve processes, automate manual work, and make the commercial organization more efficient as it scales
• Support the Marketplace operating cadence, including business reviews, QBRs, planning, and cross-functional reporting in partnership with Finance and Analytics

Benefits

• Employee Discounts: Be your own customer. Receive discounts on select grading services for approved submissions.
• 401(K) Matching Plan: Invest in your future with our competitive 401k matching plan.
• Health Insurance: Collectors offers medical, dental, and vision for you and your family’s well being.
• Vacation/Paid Time Off: Enjoy time away from work with paid vacation for full-time employees.
• Holiday Pay: All regular, full-time employees are eligible for 10 company paid holidays.
• Flexible Hours: Flexible schedules with varying shifts are available to accommodate your needs.

• 7+ years of experience in Sales Operations, Revenue Operations, Business Operations, or a similar role supporting a sales, business development, or account management organization
• Strong analytical skills and advanced proficiency in Google Sheets and/or Excel
• Demonstrated experience building sales reporting, dashboards, and performance measurement frameworks (hands-on experience with a professional CRM system preferred)
• Comfortable operating in an ambiguous, fast-moving, zero-to-one environment and building processes where little infrastructure exists today
• Familiarity with cohort analysis, LTV, CAC, retention, and other marketplace or customer-growth metrics
• Strong communication and stakeholder-management skills, with the ability to partner effectively across Account Management, Finance, Product, Analytics, and leadership
• Experience in a marketplace, e-commerce, or two-sided platform business; experience in collectibles or trading cards is a plus
• Experience with data visualization tools such as Lightdash, Looker, Tableau, or similar
• SQL proficiency and comfort working directly with a data warehouse
• Experience or exposure to customer loyalty programs
• Experience as an early operations hire or building a Sales/Revenue Operations function within a growing team

• As part of our interview process, we request that candidates have their cameras on during video interviews. This helps foster meaningful conversation and allows us to create an experience that closely resembles our standard working environment. Certain interview steps may take place by phone. For remote roles, and at our discretion, candidates may be asked to participate in an on-site interview as part of the final stages of the process
• We understand there may be occasional circumstances requiring accommodation and are happy to discuss them as needed. Your recruiter will be able to clarify expectations and answer any questions you have