Sales Operations Manager (Implementation)
Posted Updated
Description
- At Motive, our Operations team ensures the entire organization runs smoothly, scalably, and strategically
- We are seeking a Business Operations Manager to join our team and focus on the Service organization, which includes the Implementation, Installation, and Customer Education business units
- This role is crucial for overseeing all internal processes and systems to ensure a smooth and efficient customer experience and to drive overall business objectives and growth
- You will act as the central nervous system for the Services organization, optimizing workflows and managing operational processes across these critical teams
- Your ability to think strategically, adapt quickly, and manage resources effectively will be essential for success
- This role will bring a data-driven perspective to operational process management, resource allocation, and performance monitoring
- You will collaborate closely with various teams, including Sales, Support, and Product
- Your mandate is to ensure the new customer experience is smooth, builds trust, and is as efficient as possible for our customers and our business
- Pinpoint drivers of services performance and lead initiatives to improve the new customer experience and team efficiency
- Partner with cross functional teams to scope and execute strategic projects to reduce workflow friction and inefficiencies for the Services organization
- Manage weekly and monthly business processes, escalating deviations from goals and expectations
- Be the connective tissue between Services and the rest of the business
- Ad-hoc reporting requests through Salesforce and other platforms
- Become a trusted advisor for sales leadership, offering an operational lens on how to tackle business problems at scale
- Experience partnering with Sales Leadership on initiatives such as weekly forecasting, territory alignment, ROE, QBRs and other related projects
- Demonstrated ability to prioritize workload and manage multiple concurrent projects in a rapidly changing, hyper-growth environment
- Experience identifying and leveraging AI-driven tools and solutions to enhance sales operations efficiency and effectiveness
- Experience in building Salesforce reports and dashboards, knowledge in how SFDC applications integrate with each other, and ability to enable sales on SFDC best practices and related tools
- Strong written and verbal communication skills
- 3+ years of Field Sales/Revenue Operations experience, at a high-growth SaaS company in the Mid-Market or Enterprise segments
- Exceptional spreadsheet and data management skills to quickly structure analyses, answer key business questions, and drive decision making
- Demonstrated ability to be a self-starter - you will take the initiative to own projects and can operate well with little guidance