Sales Operation Manager

• As a Sales Operation Manager, you will work with cross-functional teams to drive the success of our sales organization by designing and optimizing sales policies, managing operational processes, supporting incentive programs, reconciling customer payments, and delivering data-driven insights
• This role serves as a critical operational backbone of the sales organization—building the systems, processes, and visibility that enable our sales teams to focus on customer engagement and revenue growth
• Oversee and support end-to-end sales execution processes across sales, finance, legal, and operations teams
• Manage day-to-day sales operations ensuring efficiency, compliance, and scalability
• Develop and refine sales policies aligned with business objectives
• Support sales incentive programs and ensure accurate commission payouts
• Identify process inefficiencies and implement improvements
• Coordinate customer payment reconciliation with finance teams
• Maintain accurate sales data and reporting dashboards
• Support forecasting and provide data-driven insights
• Collaborate cross-functionally to align execution and strategy

Benefits

• Modern workspace incorporating the latest technologies
• Employee referral program
• Paid relocation
• 401k retirement plan
• Generous healthcare, vision, and dental care – free to employees and discounted for partners and families
• Stock options
• Foosball and ping pong tables including tournaments
• Frequent social events, happy hours, and team parties
• “Soul of Faraday” community outreach team
• Casual dress code and relaxed work environment
• Free parking – with carpool reimbursement

• Adaptability: Comfortable in a fast-paced, evolving company with ambitious goals
• Education: Bachelor’s degree in business, marketing, or related discipline
• Technology Fluency: Proficiency in CRM and sales tools (e.g., Salesforce); data-literate and KPI-oriented
• Leadership: Demonstrated ability to lead and develop teams in a retail or sales environment
• User Orientation: Strong focus on delivering high-touch, user-first experiences
• Experience: 8+ years of experience in retail, sales, or direct-to-user environments, with 2+ years in a management role. Automotive or tech industry experience is a plus
• Collaboration: Able to work cross-functionally with teams in marketing, service, and operations
• Experience with incentive and commission management
• Exposure to payment reconciliation processes
• Experience in startup or high-growth environments
• Strong problem-solving mindset