Sales Manager

• We are looking for an Inside Sales Manager (B2C) to join our company and support our dedicated team of Account Managers/Sales Reps
• In this role, you will play a crucial part in driving top-of-funnel sales activities by addressing daily needs and enhancing sales performance through effective goal setting, recognition, coaching, and mentoring
• As an Inside Sales Manager (B2C), you will cultivate a culture of continuous learning by coordinating ongoing sales training sessions
• You will handle the hiring and onboarding of new Account Managers/Sales Reps, serve as a key point of contact for cross-functional partners on sales-related initiatives, and develop and implement key sales initiatives to drive business growth
• Review and manage team calendars daily to ensure sales coverage
• Work with Account Managers/Sales Reps to overcome complex homeowner scenarios
• Resolve homeowner complaints
• Establish monthly sales goals
• Monitor quantitative and qualitative performance by evaluating sales reports and listening to sales calls
• Provide coaching to Account Managers/Sales Reps who do not meet performance expectations
• Conduct 1:1s and team meetings
• Develop and implement monthly sales training plans
• Interview and hire new Account Managers
• Guide new Account Managers/Sales Reps through the onboarding process
• Meet with cross-functional partners regularly to provide support on sales-related initiatives
• Develop and implement strategies for call campaigns, including establishing call volume expectations, creating scripting, establishing SLAs, etc
• Optimize new and existing sales processes to increase the ease and productivity of your team while improving the customer experience

Benefits

• Health Insurance: Point provides platinum-rated plans for medical (Anthem Blue Cross or Kaiser Permanente), dental and vision (The Standard). We cover 99% of employee premiums and 75% of dependent premiums
• Generous Vacation: Take time for yourself and your family when you want - Point has an unlimited vacation policy
• Continued Learning: We encourage all team members to attend events hosted by our investors, external workshops and conferences. We believe in continuous improvement and want to support employees on their professional journeys
• Family Friendly: Point will top off state applicable PFL earnings, as well as two weeks of fully paid leave to be available after exhaustion of state PFL. In addition, employees will receive 4 weeks: s of fully paid transition time. For the first consecutive four weeks after returning to work following parental leave, and following exhaustion of all other paid leave benefits, the employee may work part-time, meaning two or three days per week, and will receive 100% of regular base pay
• Work From Home Stipends: With employees working remote, Point will provide employees a $50 monthly cell phone stipend and a $50 monthly internet stipend. In addition, we will reimburse up to $150 to help you purchase supplies for your home office.remote, Point will provide employees a $50 monthly cell phone stipend and a $50 monthly internet stipend. In addition, we will reimburse up to $150 to help you purchase supplies for your home office

• Effective in conflict resolution, fostering open communication and collaboration, and knowing when to engage additional stakeholders or HR
• Bachelor’s degree in a related field, or equivalent practical experience
• 5+ years of experience in sales management, with a strong focus on performance management for telephonic sales teams
• Skilled in defining short-term success metrics that align with long-term company objectives
• This role requires attendance at four onsite events per year, which will involve travel. Participation in these events is mandatory
• Excellent prioritization and organizational skills, ensuring clear ownership and focus across the team
• Prior experience managing remote teams, with a data-driven approach to tracking and improving performance
• Demonstrated ability to analyze performance data, identify trends, and drive operational improvements
• Experience in Real Estate, Mortgage, or HELOC industries is strongly preferred
• Proven experience leading complex operational and strategic initiatives
• Strong decision-making skills—able to assess multiple paths, collaborate with key stakeholders, and align outcomes with business goals
• This position requires that you obtain and maintain a Mortgage Loan Originator (MLO) license under the terms of the SAFE Act and Regulation Z. You must secure this license within 60 days of your start date and keep it in good standing throughout your employment. As part of the licensing process, you will be subject to the required NMLS registration, which includes a criminal background and credit check. Point will cover all costs associated with obtaining your MLO license. Employment in this role is contingent upon meeting and maintaining these licensing requirements