Sales Manager (North America)

• Example 1: Coaching
• You’ll run the day-to-day people management:
• Weekly 1:1s and individual growth plans
• Reviewing deals and call recordings, giving direct & specific feedback
• Tracking each rep’s attainment and stepping in early when someone is falling behind
• Running performance improvement plans when needed - you’ll need to be comfortable with hard conversations
• Example 2: Managing team performance
• Running pipeline reviews
• Enforcing CRM hygiene, sales process & methodology
• Weekly/monthly reporting on attainment, risks & what needs to change
• Helping reps unblock key opportunities, including joining deal reviews and approving non-standard pricing or quotes
• Escalating compensation, tooling, enablement or resources issues
• Supporting hiring via sourcing, interviewing, and assessing future team-members
• Team structure
• You’ll report to me & today you’ll get 6 direct reports yourself in the Toronto area
• You’ll work closely with - Audrey & Steven, who are taking care of our AE Onboarding & Enablement + Sales Ops. They own the sales systems and the ramp curriculum. You’ll own making sure that the team actually performs to the highest degree
• You’ll also work with our marketing & success leads to ensure smooth experience across the entire customer journey for all our clients
• The tools you’ll use
• HubSpot → CRM and pipeline management
• Avoma → call recording and reviews
• Notion → internal knowledge base
• Slack → internal communication
• Calendly → scheduling
• Custom internal tools for quoting and reporting

Benefits

• Flexible working hours ⏱
• Unlimited paid vacation time 🌴
• Fully remote working 🏠
• Personal development 🧠
• Ownership 💡

• Comfortable building momentum in a remote environment - you’ll be managing a team that’s fully remote themselves. I am moving around a lot between Europe, North America & Asia, so I won’t be constantly looking over your shoulder & I need someone I can trust to hold high expectations for the team
• You have previously managed account executives (teams of 5-10+), not someone that’s doing it for the first time
• Proper coaching ability - you can diagnose why someone is struggling and change their behavior within a few conversations
• Strong consultative sales skills to take over/assist in any live sales conversations
• You’ve run a full PIPs or handled hard performance conversations - not just given given feedback
• B2B SAAS background
• Familiar with e-commerce & the creator economy
• Startup experience
• You’ve managed a sales team through a period of rapid growth & scale