Sales Engineer
Posted Updated
Description
- Inspire confidence in Luma Customers and Prospects by creating emotional resonance & “Aha” Moments in the sales process
- Persuade & Present the art of possible
- Create the “spark”, be the change agent in deals by recommending winning solutions
- Demonstrate with confidence, leverage empathy to create confidence during deal cycle
- Built personal rapport buyers at all levels
- Have confidence to challenge the status quo & de-position competitors
- Engage with healthcare organizations to understand their technical requirements and challenges
- Provide technical guidance and support to the sales team in understanding and addressing customer needs
- Conduct product demonstrations and presentations to showcase the value proposition of our solutions
- Assist in the development of customized solutions tailored to meet the unique requirements of healthcare clients
- Collaborate with the product development team to ensure seamless integration of our solutions with existing healthcare systems
- Work closely with the sales, marketing, and product development teams to ensure a cohesive and effective go-to-market strategy
- Collaborate with key stakeholders to gather feedback and continuously improve our offerings
- 5+ years of experience as a Sales Engineer in healthcare technology
- Familiarity with AI-powered voice and messaging products, workflow automation tools, and patient engagement platforms with the ability to demo and position these solutions within complex healthcare organizations is a plus
- Excellent presentation and demo delivery skills across clinical, operational, and IT stakeholders
- In-depth knowledge of one or more major EHR systems (Epic, Cerner/Oracle Health, athenahealth, eClinicalWorks, MEDITECH) including integration architecture, not just workflow familiarity
- Bachelor’s degree or equivalent combination of education and experience
- Proven experience with patient access and engagement workflows including scheduling, intake, referral management, and patient communication platforms
- Actively uses AI tools to drive personal productivity and find efficiencies in day-to-day work
- Comfortable discussing API and integration concepts such as HL7, FHIR, and webhooks with both technical and non-technical audiences
- Solid understanding of Revenue Cycle Management concepts including eligibility verification, prior authorization, referral workflows, and billing processes
- Previous experience in a startup or high-growth SaaS environment preferred
- Strong discovery skills with the ability to map current-state workflows and connect pain points to product value
- Experience responding to RFPs and RFIs independently
- Don’t meet every single requirement? At Luma Health we are dedicated to building an inclusive workplace so if you’re excited about this role but your past experience doesn’t align with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles