Sales Development Representative

A Sales Support Specialist, or Sales Customer Support Specialist, assists the sales team in obtaining and keeping customers by performing administrative and clerical tasks. Their main duties include responding to customer complaints and questions, making sure orders are processed on time and scheduling sales meetings and appointments.

Sales Support Specialists provide assistance to the sales team to ensure customers are satisfied with the sales department’s performance. They’ll complete clerical and administrative duties for the sales team, like scheduling appointments, answering customers’ questions and informing customers of their order statuses. Sales Support Specialists are responsible for gathering lists of sales leads and distributing them equally to sales team members.

They’ll create performance indicators for the sales team to follow, monitor their performances and create reports for the Sales Manager and Sales Director to review. Sales Support Specialists will also process various product or service orders and any requests for rush orders.



A Sales Support Specialist assists clients through each step of the sales process, helping them resolve any concerns or questions they may have while processing, tracking and shipping orders efficiently. They also identify and create lists of potential clients while maintaining databases of sales. Additional responsibilities of a Sales Support Specialist may include:

• Compiling daily lists of leads and delegating them to sales team associates

• Maintaining an accessible and organised filing system for sales and administrative professionals

• Handling all administrative duties for the sales department or team, including scheduling client conferences and meetings

• Providing assistance to management team members and executives as needed

• Performing data entry duties in regards to metrics, sales figures and other key data

• Creating and processing sales in a timely manner

• Reporting any unusual activity to supervisors

• Expediting requests rush orders and altering sales orders and shipping information as required