Sales Development Flex Manager

• As the Sales Development Flex Manager, you will play a pivotal and uniquely impactful role across ServiceTitan’s Sales Development organization
• This is not your average manager seat—it’s a high-visibility opportunity for an adaptable, results-driven leader who thrives on variety, loves building high-performing teams, and wants to make a broad organizational impact
• In this role, you will serve as a “floating” first-line SDR Manager, stepping in to provide coverage and lead Sales Development Rep (SDR) teams across the organization during manager absences or working on special high-impact projects
• During coverage periods, you’ll be embedded with a team—running the full playbook of a front-line manager—while gaining exposure to 5+ second and third-line leaders and directly influencing pipeline production across the business
• Your primary focus will be on leading a team of outbound Sales Development: cold calls, cold emails, direct mail, creative follow-up—whatever it takes to help us find and serve as many service contractors as possible
• Lead & Develop SDR Teams
• Manage SDRs on objectives, activity metrics, and performance achievement
• Conduct weekly 1:1s with each SDR to coach, develop, and drive accountability
• Serve as a mentor and steward of the ServiceTitan culture for your team
• Motivate, incentivize, and recognize team members to encourage top performance
• Stay abreast of and coach SDRs on outbound best practices including cold calling, sequencing, and messaging
• Drive Pipeline & Strategy
• Monitor lead processes, key metrics, and catalyze pipeline creation across your assigned team
• Shape and implement SDR strategy and outbound processes for the teams you cover
• Report to senior management on operational and financial KPIs
• Help evaluate new technologies and programs to drive superior SDR performance
• Flex Across the Organization
• Step into team assignments (typically 1–6 months) covering absences or unexpected gaps on the management team
• Maintain all internal customer and business partner relationships aligned to the team you are covering
• Serve as proxy for QBRs, performance management conversations, team meetings, and cross-functional syncs
• Deliver a detailed transition document and handoff recap to the returning manager at the conclusion of each assignment
• Contribute to special projects and strategic initiatives that advance the broader Sales Development and GTM organization
• Over-communicate updates, observations, and needs to senior leadership to ensure team continuity
• Recruit & Build
• Recruit, interview, and onboard new SDR team members to support organizational growth
• Help onboard and train new hires for speed-to-ramp and long-term success
• Partner hand-in-hand with senior leadership to build the best SDR organization in the country
• The Sales Development Flex Manager is a rare opportunity to gain exposure across an entire sales organization, work alongside top leaders, and make a measurable impact on pipeline production at ServiceTitan

Benefits

• Flexible time off
• Fully paid individual medical, dental, and vision coverage
• Access to on-demand services like Ginger, Headspace, One Medical, Galileo, Aaptiv, and more
• Tax free savings via HSA, FSA, and Dependent Care FSA
• 401(k) match
• Medical plan with up to $20,000 in fertility coverage
• Up to 30 weeks of paid leave for birthing parents and up to 16 for non-birthing parents
• Adoption support including reimbursement of up to $20,000
• Bereavement leave for loss of a pregnancy or loved one
• Access to programs for new parents including Maven Maternity, Ready, Set, Food! Wellthy, SNOO Smart Sleeper, and more
• Personal development programs

• If you thrive in a fast-paced environment, love developing early-career talent, and want to build your management toolkit across a world-class SDR organization, this is the role for you
• Strong understanding of outbound pipeline generation processes and methodology
• Direct experience in a closing AE role for 12+ months
• Direct experience as an SDR/BDR with applicable team lead or management experience
• Strong preference for 1+ years of sales management experience
• Outbound-specific cold-calling experience—not just inbound lead handling
• Track record of success in both an AE and leadership role; history of managing, or being a part of, a high-performing sales team
• Analytical mindset, comfortable generating reports and identifying trends in data
• Exceptional operational excellence skills with strong organizational foundations
• Adept at adopting and rolling out new sales enablement technologie
• Strong interpersonal skills and ability to build trust quickly across teams and leadership levels
• Experience with outbound cadencing tools (such as Nooks, Salesloft, Gong, etc) and associated sales enablement tech stack solutions strongly preferred
• Openness to change and eagerness to take on new assignments, projects, and team environments based on business need
• Expert communication and presentation skills with high emotional intelligence
• If you’re a motivated, flexible leader ready to grow through breadth of experience—we’d love to meet you
• Enthusiastic, adaptable, and vibrant attitude—comfortable leading new teams with short ramp time
• Proficiency with Salesforce.com is required
• If you have the skills but are hesitant to apply because of your background, apply anyway