Sales Account Manager

• As an Account Manager II, you’ll strategically own a book of our higher-value, more complex customers and carry the number for net revenue retention and expansion across it
• You’ll operate as a commercial advisor rather than a support contact: multi-threading into economic buyers and finance executives, leading complex multi-product negotiations, and structuring deals that hold up over multiple years
• Roughly 70% of your time goes to commercial execution and growth, and the other 30% to driving the product adoption that makes expansion durable
• You’ll also be a force multiplier on the team, mentoring earlier-career AMs and helping set the standard for how the account management motion runs at Brex
• Strategically own a book of higher-value, more complex accounts, typically 100 to 130 accounts, and drive net revenue retention and expansion across it
• Serve as the primary commercial point of contact for your customers, ensuring Brex is an essential part of how they operate
• Act as a commercial advisor: multi-thread into economic buyers and executive stakeholders, from Controller up to CFO, tailoring your communication and value framing to each audience
• Drive revenue by proactively identifying expansion opportunities and tying Brex’s value to measurable business results, including running structured discovery, building business cases, and creating commercial proposals
• Lead complex, multi-product negotiations and structure deals across pricing, terms, and multi-year commitments, partnering with Risk, Underwriting, Legal, and Deal Desk to balance customer needs with revenue impact
• Own large expansion and cross-sell motions in partnership with Sales and Solutions Engineering
• Turn churn-risk accounts around, handling objections and competitive pressure with ease, and flag risks early with a recommended plan of action
• Build and deliver quarterly business reviews that tie product value to commercial outcomes, ROI, and expansion
• Forecast with high accuracy and maintain rigorous pipeline, CRM, and deal hygiene in Salesforce
• Consistently meet or exceed retention and expansion quota each quarter
• Deeply understand each customer’s workflows, accounting processes, and financial priorities to uncover pain points and steer stakeholder dynamics toward full adoption
• Champion adoption strategies across the Brex platform, spanning cards, spend management, bill pay, travel, and banking, so expansion is durable rather than one-time
• Mentor junior AMs through coaching, deal shadowing, and best-practice sharing

Benefits

• Medical, dental & vision
• Generous vacation
• Spring Health & Calm
• Year-end company shutdown
• Milk Stork for nursing parents
• In-office days, lunches & offsites
• Commuter benefits
• 4 fully remote weeks
• Carrot Fertility benefits
• Generous parental leave

• Experience multi-threading into economic buyers and executive stakeholders on complex accounts
• Track record of carrying and consistently hitting a retention and expansion quota, with accurate forecasting
• Demonstrated ability to run the full commercial cycle independently across renewals, upsells, and cross-sells, including business case building, negotiation, and closing
• Experience and comfort interacting with a high volume of customers at different stages of the customer lifecycle
• Ability to analyze product usage data, detect important insights and trends, and implement change based on those insights
• Demonstrated success in cross-functional collaboration and leading or influencing internal roadmaps based on customer needs
• Strong business acumen with a finance-first mindset and comfortable speaking the language of CFOs, Controllers, and FP&A teams
• Coachability and grit, with an interest in growing your sales career and mentoring others
• 4+ years of experience in customer-facing roles managing a book of business, owning account health, executive relationships, renewals, and expansion strategy
• Fluency in the language of modern finance, demonstrated through hands-on experience with the ecosystem of financial technology, including ERPs, spend management platforms, or AP automation tools
• Bachelor’s degree; finance, business, or related fields
• You understand the bigger picture of customer value
• Experience in this or a similar role within a rapidly expanding start-up
• Experience in the credit card management space, including understanding limits, rewards, and underwriting
• Background in corporate accounting or financial systems
• You are energized by building relationships across a wide range of levels and roles
• Familiar with sales tools like Gong, Salesforce, and others
• Series 7 license