Sales Account Executive (Business Banking)

• We are rapidly growing and now serve over 730,000 businesses in the UK
• To support the next phase of our expansion, we are hiring a small team of experienced Sales Account Executives to reach out to and support more complex, high-value customers with a personalised experience
• We are building an acquisition engine. You will work with prospective small and medium-sized business customers, guide them through their buying journey, help them activate their accounts, and bring their banking needs to Monzo
• This is an exciting opportunity to be part of the founding sales team at a mission-driven company changing how people and businesses bank
• Engage prospective SMB customers through discovery calls and understand their businesses, challenges, goals and requirements
• Drive the full sales cycle, from early prospecting and qualification through demos and sales, to ensuring successful account switching and activation
• Guide customers through Monzo’s business banking offerings, providing clear, factual information and helping them evaluate what works best
• Become a product expert by fully understanding Monzo’s business banking products, features and services
• Manage a pipeline of leads with strong attention to data hygiene, including timely follow-ups, accurate forecasting and deal tracking
• Drive activation: go beyond closing to ensure new business customers are fully set up, onboarded and using Monzo for their banking needs
• Collaborate internally with marketing, product, risk and customer operations to ensure a smooth customer journey
• Deliver outstanding service at every touchpoint via phone, video, email or digital channels
• Achieve sales targets for conversion, activations, revenue, engagement and other growth metrics set by commercial leadership
• Feed insights back by capturing and sharing customer feedback, pain points, required features and suggestions for product improvements
• Adapt and iterate as things change rapidly and often; be comfortable with ambiguity and change, and help support what comes next
• The role is based in London, with four days a week in the London office and occasional flexibility to work remotely in the UK

Benefits

• Yearly Salary Review + Proactive pay increases to reflect growing responsibilities + Share options
• Flexible working hours
• Work From Home Opportunities + we’ll pay for any equipment you need to do your job
• 24 days holiday a year, plus bank holidays
• Employee Assistance Programme
• Paid sick leave for both physical & mental health + Health insurance via AXA or Vitality + Additional health insurance through Medicash
• Learning budget of £1,000 a year
• Aviva Pension Scheme + 4% Employer Contribution
• Paid maternity, paternity, adoption or shared parental leave (after 13 weeks of employment)
• 52 weeks of primary caregiver leave (6 months at 100% pay, 13 weeks at Statutory Maternity Pay, 13 weeks unpaid)
• 3 months of secondary caregiver leave at 100% pay
• Unum Life Insurance
• Access to fertility and family-forming health benefits via Fertifa
• Abellio Season Travel Tickets + Cycle-to-Work Scheme

• Have integrity and strong consumer duty awareness. Regulatory compliance, knowing your customer, reducing risk, safeguarding data, and putting consumer duty first are foundational to this role and the company’s culture
• Have experience in Small Business sales, ideally selling business solutions or financial services; know how to engage business customers and understand their mindset, needs and pain points
• Communicate clearly in writing, verbally and via video, and simplify complex topics for customers
• Be experienced in managing a full sales cycle, from prospecting to activation, including structured and rigorous outreach and follow-ups, and cross-team coordination
• Have a proven track record of meeting or exceeding sales quotas or targets in a performance-driven environment
• Have high emotional intelligence and be able to quickly connect with and build relationships with customers of diverse backgrounds and levels of knowledge
• Be a strategic communicator, excellent at building trust and helping customers discover value; be consultative, listen, and ask insightful questions
• Demonstrate strong personal organisation: track your pipeline, manage your time, and prioritise your leads and follow-up tasks
• Be coachable and comfortable seeking constructive criticism to support continuous learning and improvement
• Be comfortable working in a fast-moving, high-change environment and thrive when things are not fully defined
• Be adaptable and resilient, embrace change, and have a strong winning mindset, seeing challenges as opportunities to learn and grow
• Have prior experience in a regulated environment, such as banking
• Be familiar with SMBs in specific verticals, such as food and drink, professional services, or construction
• Have experience with Salesforce

• 🌈 The application journey has the following key steps:
• Phone call with recruiter (30 mins)
• Sales experience video interview with Sales Lead (45 mins)
• In-person assessment: Practical task assessment + Team and Culture fit interview (90 mins)
• This process should take around 4-6 weeks - your schedule is really important to us, so we promise to be as flexible as possible!