Rooms Controller - Front Office
Posted Updated
Description
- Assign room according to guest request and preferences
- Pre-register designated guests.
- Organize and coordinate check-in / pre-registration procedure for arriving groups.
- Review/ track/ accommodate requests for room / check-out changes when possible.
- Coordinate room moves and communicate it to amenity coordinator and CID team.
- Communicate status to appropriate team members.
- Confirm reservations and cancellations.
- Review out-of-order and out-of-service rooms daily.
- Generate Engineering reports to follow up on Out of Service rooms.
- Coordinate with Engineering team in assigning plan preventive maintenance rooms.
- Follow up queue rooms and ensure procedure of placing rooms on queue are adhered by the team.
- Allocate showrooms for day use.
- File guest paperwork or documentation.
- Set up / process all guest check-ins/check-outs.
- Perform duplicate reservation checks block rooms.
- Run daily reports.
- Receive record and relay messages accurately completely and legibly.
- Follow all company policies and procedures.
- Maintain confidentiality of proprietary information protect company assets.
- Anticipate and address guests service needs.
- Answer telephones using appropriate etiquette.
- Coordinate tasks and works with other departments.
- Perform other reasonable job duties as requested.
- Proper action plan when hotel is overbooked.
Qualifications :
- College diploma in hotel management or related field
- Luxury hotel experience is must.
- Good Communication skills
- Experience with Front Office Systems
- Good English skills both written and spoken
Additional Information :
Relocate to remote area
Remote Work :
No
Employment Type :
Part-time
Key Skills
Abinitio,Arabic Speaking,Babysitting,Advocacy,Administration Support,Humming Bird
Experience: years
Vacancy: 1