Retail Media Senior Account Manager

• The Retail Media Senior Account Manager is a leadership role within the Retail Media team, ideal for an experienced and strategic digital marketing professional with strong hands-on experience across Retail Media Networks
• This is a specialist Retail Media role, rather than a traditional PPC position focused exclusively on platforms such as Google Ads or Meta
• You will be responsible for the overall success of a portfolio of major client accounts, leading on strategy, execution and client relationship management, with the support of a dedicated team
• A crucial aspect of this role is driving operational excellence, shaping scalable processes and defining Retail Media best practice, including how we work with the Croudie Network
• You will also be a leader and mentor, with direct line management responsibility for Retail Media Executives and Managers
• This position requires a strategic mindset, advanced technical knowledge of Retail Media, exceptional client management skills and a proven ability to lead a team to success
• Standard hours are from 9.00am to 5.30pm, there’s flexibility if agreed in advance with your line managers (it may also be necessary on occasions to work outside of these hours)
• Lead Marketplace Strategy and Execution to drive client profit, including the implementation of Account Development Plans and innovation of new ideas- spanning many platforms and retailers including Amazon, Walmart, Target, Tesco, Sainsburys, Ulta, Boots, Carrefour, and more
• Oversee Client Account Setup and Management across both Vendor and Seller models, ensuring best practices are followed for tasks like Brand Registry, PDP optimisation, and inventory management
• Direct Daily Operations and Performance for your team’s client portfolio, including optimisation activities, managing client budgets for maximum efficiency, and driving innovation
• Drive Overall Team Performance to meet and exceed monthly margin and incremental revenue targets
• Ensure Operational Excellence by providing technical guidance to your team and ensuring accurate daily time journaling
• You will ensure the effective measurement of campaigns, providing insightful reporting that demonstrates value and drives strategic decisions
• You will guarantee that all client reports and deliverables are completed accurately and delivered on time by your team
• You will champion the sharing of learnings with the wider Retail Media, Paid Media, and Analytics teams to improve cross-channel performance
• You will analyse complex data sets to identify strategic opportunities and provide actionable recommendations to clients
• You will play an active role in defining Retail Media best practice and creating scalable processes to improve team efficiency
• You will innovate new technologies and ways of working, monitoring market trends to support internal growth and contribute to the tech roadmap
• You will stay up to date with new market tools and Retail Media opportunities, sharing knowledge and driving adoption within the wider team
• You will advocate for knowledge sharing and drive the delivery of cross-channel processes and tools
• You will have direct line management of Retail Media Executives and Managers, leading their development through regular 1:1s and performance reviews
• You will provide direction and guidance to your team to ensure the highest standards of communication and client service are maintained
• You will mentor new team members to help them become operational in their roles quickly and efficiently
• You will contribute to the new business process and oversee the delivery of sales support from the team when required

Benefits

• 25 days holiday a year
• Free home office chair and screen
• 20 days vacation a year + 10 public holidays
• Quarterly team offsites / Regular socials
• Sale commission
• Free fruit, breakfast cereals and tea & coffee
• Free home office chair
• Annual performance bonus
• 401k plan
• Equity in Croud US upon completion of 6 months
• Season Ticket loan
• Agile Working Policy
• Share option scheme
• Summer Fridays
• Medical cash plan
• Full Paid Medical Insurance (including dental and vision)
• Free fruit, breakfast cereals, snacks, soft drinks and tea & coffee
• Work from home opportunities
• Sales commission (if involved in a pitch)
• Gym membership contributions
• Free Citibike membership
• Gym Membership contributions (Classpass or NYHRC)
• Summer Fridays
• Annual performance bonus
• Recruitment referrals bonus
• Ride to Work scheme
• Agile working policy
• Recruitment referrals bonus
• Life and income protection
• Rail card

• This position requires a strategic mindset, advanced technical knowledge of Retail Media, exceptional client management skills and a proven ability to lead a team to success
• Proactive, self-motivated, and able to work autonomously to generate ideas and deliver results
• Advanced Microsoft Office skills, particularly Excel, Word, and PowerPoint
• Demonstrable in-depth experience in Retail Media or Marketplace roles within a digital organisation
• Innovative mindset with a continuous drive for improvement and excellence
• Excellent communication, presentation, and negotiation skills
• Proven experience managing Retail Media campaigns
• Highly organised with exceptional attention to detail and project management ability
• Collaborative team player who thrives in a fast-moving, cross-functional environment
• Degree-level education or equivalent relevant work experience
• Strategic thinker with the ability to plan effectively, drive performance, and deliver profitable growth
• Demonstrated ability to balance multiple priorities, projects, and client demands
• Strong track record of delivering marketplace and retail media performance in competitive markets
• Demonstrated ability to identify opportunities, innovate, and stay ahead of industry trends
• Proven ability to derive insights from data and translate them into actionable strategies
• Expert knowledge of current Marketplace and Retail Media best practices, tools, and strategies
• Strong mathematical and analytical skills; comfortable manipulating and interpreting large datasets
• Proven experience managing client relationships, expectations, and cross-channel activities