Retail Account Manager (NRS & Retail Services)

• IDT’s Retail division is looking for an energetic, hybrid Retail Account Manager (RAM). In this role, you won’t just manage a route—you will be a growth partner for small businesses
• You will drive revenue by selling our flagship National Retail Solutions (NRS) portfolio—including Point-of-Sale (POS) systems, credit card merchant services, and cash advances—while simultaneously managing and expanding our traditional telecom and financial services products (Boss Revolution) within your territory
• This role balances the thrill of direct, consultative sales with the stability of consistent account management
• Drive NRS Product Sales: Prospect, pitch, and close sales for NRS Point-of-Sale (POS) devices, Merchant Services, and Cash Advances to new and existing retail accounts
• Manage an Assigned Route: Develop and execute a weekly cycle to visit retail stores on a regular basis, ensuring high customer satisfaction and identifying upsell opportunities
• Open New Retail Doors: Actively prospect and go door-to-door to expand IDT and NRS presence in your territory
• Onboard & Support Customers: Drive the merchant application process, help store owners understand how to use our services effectively, and provide light troubleshooting/tech support on equipment
• Handle Operations & Inventory: Manage sales, cash/payment collections, and telecom card inventory using IDT’s accounting system

Benefits

• Tuition Reimbursement Program
• Professional Growth & Autonomy
• Generous Paid Vacation & Sick Time
• Coffee, Breakfast, & Games In-Office
• In-Office Gym & Recreational Leagues
• Flexible Working Arrangements & Convenient Work Locations
• Health, Dental, Vision & 401k

• Traits: A resilient “people person” with sharp attention to detail, strong presentation skills, and the ability to multitask in a fast-paced entrepreneurial environment
• Tech Savvy: Comfortable using basic MS Office, CRM tools, tablets, and Bluetooth equipment
• Experience: 1–2 years of experience in retail sales, outside sales, or customer-facing roles. Prior exposure to Merchant Services, POS implementation, or route sales is a major plus
• Language: Bilingual professionals with fluency in both English and Spanish are highly preferred to support our diverse customer base
• Mobility: Must have a valid driver’s license, a reliable car, and a willingness to travel door-to-door within your assigned territory daily