Responsable Distribution et Support Client (H/F)

As Distribution and Customer Support Manager, you and your team are the primary point of contact for our customers regarding all delivery-related operations.

As the key coordinator between our customers, transportation partners, and production teams, you play a direct role in ensuring service quality and customer satisfaction.

You lead a committed team whose mission is to deliver our products on time, in close coordination with the factory, carriers, and the various stakeholders across the supply chain.

Manage Transportation Operations

• Ensure the availability of all information required for the successful execution of shipments (products, transport capacity, trailers, etc.).

• Optimize transportation plans and communicate them effectively to customers and carriers.

• Support your team in resolving complex situations and manage escalations when necessary.

Oversee Ocean Freight Activities

• Ensure packaging operations are completed on time and in accordance with required standards.

• Coordinate and oversee the services provided by our freight forwarder for maritime shipments.

Ensure Customer Satisfaction

• Maintain proactive and transparent communication with customers regarding schedule changes and potential impacts.

• Manage alerts and coordinate the necessary actions in the event of risks or major issues.

Develop Carrier Performance

• Define, monitor, and analyze transportation performance indicators.

• Lead performance review meetings and work with transportation partners to develop and implement improvement plans.

Contribute to the Transformation of the Department

• Identify and implement continuous improvement initiatives.

• Actively support the digitalization of processes and the development of new tools that enhance operational performance.

• Vous vous engagez avec le leader mondial du marché l’ascenseur, un secteur qui ne connait pas la crise

• Treizième mois

• Contribution de l’entreprise aux cotisations santé & prévoyance, avantages du comité d’entreprise

• Plan d’épargne entreprise

• Participation

• Tickets restaurant

• Primes

• Convention de télétravail

Education and Experience

• Master's degree (or equivalent) in Supply Chain, Logistics, Transportation, or a related field.

• Proven experience in team management and operational leadership.

Technical Skills

• Strong analytical skills and proficiency with data and management tools (Advanced Excel, Power BI, Power Automate, or equivalent).

• Strong interest in process digitalization and implementing new solutions as part of information systems transformation initiatives.

• Solid understanding of logistics and supply chain flows.

• Professional English skills, enabling regular interaction with international customers and partners (minimum B2/C1 level).

• Knowledge of international trade, customs regulations, or international transportation would be an advantage.

Personal Attributes

• Strong customer focus and service mindset.

• Excellent communication and negotiation skills.

• Leadership capabilities with the ability to engage, motivate, and develop teams.

• Strong organizational skills, attention to detail, and ability to prioritize effectively.

• Responsive and capable of making decisions in a fast-paced environment.

• Analytical mindset, pragmatism, and a passion for continuous improvement.

Step 1 : Entretien RH

Step 2 : Entretien Manager

Step 3 : Entretien N+2