Ramp-up Account Manager (German Speaker)
Posted Updated
Description
- As a RAM, you’ll own a book of accounts across European markets
- This isn’t a passive renewal role
- We want someone who treats their portfolio like a sales territory: proactively growing wallet share, spotting upsell and cross-sell moments, and building the kind of client relationships that make churn a non-starter
- This role looks after customers for their first 90 days after activation (first subscription paid)
- Your main objective is to drive quick, thorough product adoption, with a focus on revenue and turning new customers into High Value Clients (HVCs)
- Day to day, you’ll explore clients’ businesses and needs in depth, then position our products to address the opportunities you uncover
- You’ll be measured on what matters: expansion revenue, ARPA growth and voluntary churn
- If you’re the type who reads their book every Monday morning and spots the opportunity before the client asks, this is your seat
- Own a portfolio of high-value SME clients across European markets and drive sustainable revenue growth from it
- Prioritise well: not all clients deliver the same value, so qualify quickly and accurately, then prioritise accordingly
- Proactively engage your book through outreach and check-ins, rather than just reacting to inbound requests
- Identify and execute upsell and cross-sell opportunities across Finom’s product suite (plans, card spend, invoicing, credit)
- Build genuine relationships with decision-makers and be the person they call when something needs sorting
- Use account data, usage signals and portfolio trends to inform your outreach priorities and commercial conversations. Gut feel is a start, but data is what makes it repeatable
- Monitor account health signals and step in early on at-risk accounts before churn becomes likely
- Maintain a clean pipeline and activity tracking in Salesforce – no black holes
- Use Modjo, our AI call intelligence tool, to sharpen your performance and share learnings with the team
- Work closely with onboarding, product and support to make sure clients get what was promised
- Comfortable in a fast-moving scale-up where the playbook is still being written in places
- Languages: fluent English, plus German at Native Level
- Confident communicator: you can run a QBR, push back when needed and escalate the right things
- Commercially sharp: you think in terms of revenue per account, expansion potential and portfolio mix, not just satisfaction scores
- Hungry: you want to win, and you push for results without being chased
- Data-driven: you use data to make decisions, whether that’s spotting a usage drop before it becomes a churn risk or finding the right moment for a plan-upgrade conversation
- At least 2 years of account management experience in fintech or B2B SaaS
- Proficient in Salesforce, Google Workspace and Slack. Experience with Modjo or a similar call tool is a bonus
- At least 1 year of outbound or business development experience: you know how to open a conversation and create urgency without being pushy