Ramp-up Account Manager (French Speaker)
Posted Updated
Description
- As a Ramp-up Account Manager, you’ll own a book of accounts across European markets. This isn’t a passive renewal role: you’ll treat your portfolio like a sales territory, proactively growing wallet share, spotting upsell and cross-sell opportunities, and building client relationships that help prevent churn. You’ll look after customers for their first 90 days after activation (their first subscription payment). Your main objective is to drive quick, thorough product adoption, focus on revenue, and turn new customers into High Value Clients (HVCs)
- Explore clients’ businesses and needs in depth, then position Finom’s products to address the opportunities you uncover
- Drive expansion revenue and ARPA growth while reducing voluntary churn
- Own a portfolio of high-value SME clients across European markets and drive sustainable revenue growth
- Qualify clients quickly and accurately, then prioritise them according to their value
- Proactively engage your portfolio through outreach and check-ins rather than only reacting to inbound requests
- Identify and execute upsell and cross-sell opportunities across Finom’s product suite, including plans, card spend, invoicing, and credit
- Build genuine relationships with decision-makers and be the person they call when something needs sorting
- Use account data, usage signals, and portfolio trends to inform outreach priorities and commercial conversations
- Monitor account health signals and step in early on at-risk accounts before churn becomes likely
- Maintain a clean pipeline and track activity in Salesforce
- Use Modjo, Finom’s AI call intelligence tool, to sharpen your performance and share learnings with the team
- Work closely with onboarding, product, and support to make sure clients get what was promised
- Commercially sharp, thinking in terms of revenue per account, expansion potential, and portfolio mix—not just satisfaction scores
- Data-driven, using data to make decisions, spot usage drops before they become churn risks, and identify the right moment for a plan-upgrade conversation
- Proficient in Salesforce, Google Workspace, and Slack. Experience with Modjo or a similar call tool is a bonus
- At least 2 years of account management experience in fintech or B2B SaaS
- Hungry to win and able to push for results without being chased
- Comfortable working in a fast-moving scale-up where the playbook is still being written in places
- At least 1 year of outbound or business development experience, with the ability to open conversations and create urgency without being pushy
- Fluent in English and a native-level speaker of French
- A confident communicator who can run a QBR, push back when needed, and escalate the right things