Programs & Business Operations Lead

• As a Programs & Business Operations Lead, you will play a pivotal role in driving strategic business growth initiatives for Airbnb’s Experiences business, with ownership over demand strategy for priority markets and select global cross-functional programs
• You will be responsible for co-developing and executing innovative strategies that align cross-functional teams, enabling rapid growth and ensuring the highest quality experiences for our guests and hosts worldwide
• You will own demand strategy and business growth for a defined set of priority markets, and lead select global cross-functional programs that improve how guests discover and book experiences
• Strategic Leadership: Develop and implement strategic plans that drive growth for Airbnb’s Experiences business. Navigate and address market and category-specific challenges and opportunities, and work to prioritize across many different lenses
• Ownership of Business Growth: You will be the DRI for driving demand for the Experiences business, both for a selection of key markets, as well as how those markets play into the global business
• Cross-functional Alignment: Collaborate with cross-functional teams, including product management, finance, marketing, community, communications, sales operations, and supply, to achieve shared objectives that deliver meaningful business results
• Operational Excellence: Leverage your analytical skills to translate data-driven insights into actionable operational plans that enhance the performance of our experiences business, and build efficiency into our systems
• Stakeholder Engagement: Build and maintain strong relationships with internal and external stakeholders. Serve as a trusted advisor by translating complex data and market dynamics into clear recommendations and business context
• Innovation & Growth: Own and influence the business outcomes of this high-growth area, strategically planning for the next phases of expansion
• Creativity: Be able to think outside the box to come up with novel ways of structuring incentives, business models, and ways of working to allow the business to be nimble and enable efficient scale

Benefits

• Paid volunteer time
• Health food and snacks
• Generous parental and family leave
• Learning and development
• Annual travel and experiences credit

• Your attention to detail, strong analytical skills, and ability to manage multiple priorities will be crucial to your success in this role
• Business Operations: Proven experience in leading strategic and tactical execution within a large organization
• Community Engagement: Strong enthusiasm for working closely with the Airbnb community, consistently demonstrating Airbnb’s core values and fostering a sense of belonging
• Process Improvement: Capable of self-learning and developing tools to enhance processes, interpreting business risks, and recommending best practices
• Communication & Leadership: Exceptional communication skills, with the ability to engage and influence stakeholders at all levels, including executive leadership
• Analytical & Strategic Skills: Strong analytical abilities combined with a deep understanding of guest needs and market dynamics. Ability to distill complex information into clear business strategies
• Cross-functional Collaboration: Expertise in driving collaboration across diverse teams, fostering transparency, accountability, and a unified vision
• Adaptability & Innovation: Comfortable navigating ambiguity and working independently to execute complex programs. A strategic thinker with a passion for innovation and new product development
• Go-to-market Expertise: Direct experience launching and scaling growth initiatives, such as paid marketing, referral programs, ambassador programs, distribution partnerships, affiliates, and creative growth experiments
• Prioritization: Constantly able to understand opportunities and costs to prioritize time and resource investment
• Experience: 10+ years of experience leading complex growth initiatives or business programs in high-growth environments, with a demonstrated ability to influence and align functional teams. Proven track record of building and scaling new businesses. Experience in the consumer services industry, particularly within a digital company, is preferred
• Rapid Test & Learn: As one of Airbnb’s new business lines, it is critical to not only leverage the known channels that work, but to quickly identify new ideas for driving growth, align relevant stakeholders, and quickly test to understand viability