Principal Presales Engineer

• This position is needed to enable our customers to build the future of communications
• The Twilio Principal Presales Engineer role is a critical part of the sales team, responsible for delivering the technical win for customer accounts
• They lead the technical pre-sales relationship, propose technical architectures, demonstrate the product, anticipates concerns, and offers creative solutions
• They build customer trust in Twilio solutions
• Principal Presales Engineers should be comfortable engaging a CEO or sketching out an API flow on a whiteboard with customer software engineers
• As a Principal Presales Engineer, you will be fully autonomous
• You will be capable of driving the technical side of all but the most complex opportunities independently
• Furthermore, you will provide leadership and deal support within the Solutions Engineer organization, driving the design and execution of medium to large projects with feedback from other engineers, participating in architectural decisions on the team, and coordinating with other Twilio teams such as product
• Partner with Account Executives to execute pre-sales activities including opportunity qualification, demonstrations, Proof-of-Concept, RFP, design documentation, technical presentations and enablement sessions
• Lead technical discovery sessions with customers to uncover their needs and difficulties, demonstrating our capability to facilitate their success and address their challenges effectively
• Build and present powerful and complex presentations and product demos to help showcase the capabilities of Twilio Communications Products
• Establish yourself as a trusted advisor to our customers, introducing innovative solutions and architectures that catalyze and propel innovation
• Contribute to the broader Solutions Engineering community through knowledge sharing, constructing demonstration materials, and creating reusable presentations

Benefits

• Build and present a Twilio app to earn your Twilio track jacket and receive $30 per month for e-books for continued learning and education
• Work from home opportunities
• Generous annual time off in all countries
• Comprehensive health programs
• Programs to help our employees plan for their retirement needs
• Generous maternity, paternity, and adoption leaves, as well as family medical care leave
• Variety of snacks, drinks, and catered meals in each of our locations

• Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
• Excellent time management and prioritization skills, and ability to handle competing priorities in a fast-paced environment
• Building with REST APIs
• Minimum of 8 years in a solutions engineering (presales) role, specializing in the sale of complex technical products, or 10+ years of professional experience supporting technical products, along with customer-facing experience, particularly in delivery or consulting
• Web development (JavaScript, HTML/CSS, frontend frameworks - React, Vue.js, Angular)
• Excellent communicator and presenter able to gain audience confidence
• Customer focused problem solver, adept at striking the balance between crafting innovative technical solutions and prioritizing the customer’s best interests
• Bachelors and/or Masters degree in a technical discipline (Engineering, Mathematics, Computer Science,) or equivalent practical experiences
• An engaging storyteller - you can gain audience confidence and communicate complex topics to multiple levels of audience
• Ability to build a deep understanding of a customer’s communications needs and guide them to a technical solution
• Previous software development experience in one or more of the following areas:
• Backend (Java, C#, Node.js, Python, PHP)
• Experience with new business accounts and evangelizing new use cases and technology
• Familiarity with cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) and cloud application architecture
• Previous experience in Telecom, SIP, Contact Center, or Security
• Experience with sales methodologies

• Applications for this role are intended to be accepted until November 19, 2026 but may change based on business needs