Principal Customer Success Manager
Posted Updated
Description
- Automation Anywhere is seeking a highly experienced and strategic Principal Customer Success Manager to drive adoption, business value realization, retention, and expansion across a portfolio of key enterprise customers across EMEA
- Own a portfolio of strategic enterprise accounts across EMEA
- Build trusted relationships with C-level stakeholders
- Develop and execute customer success plans
- Drive executive-level engagement and governance programs
- Ensure customers achieve targeted outcomes
- Expand platform utilization and use cases
- Establish success metrics and value realization reporting
- Drive renewals, expansion and NRR
- Identify risks and mitigation plans
- Increase customer advocacy and adoption
- Lead EBRs and QBRs
- Present outcomes and recommendations
- Build executive stakeholder relationships
- Act as voice of customer
- Coordinate critical issue resolution
- Provide product and service insights
- Develop reference accounts
- Support webinars, case studies and events
- Foster customer communities
- Success Measures:
- Achievement of Renewal and NRR targets
- Growth in platform adoption
- Increase in expansion revenue
- Executive stakeholder satisfaction
- Reduction in churn
- Growth in customer advocacy
- Customer Journey Management
- Digital Transformation
- Experience managing large enterprise/global accounts
- Renewal & Expansion Strategy
- Strategic Account Management
- Bachelor degree required; MBA/Masters preferred
- Skilled in:
- 12-15 years in Customer Success, Strategic Account Management, Enterprise Software, SaaS or Consulting
- Experience driving retention, NRR, expansion revenue and executive engagement
- SaaS, AI & Automation
- Executive Stakeholder Management
- EBRs/QBRs
- Cross-functional Leadership
- We are looking for German speaking professional (Must)
- End Date: December 31, 2026