Pre-Sales Support Engineer

• The Pre-Sales Support Engineer will serve as a key bridge between EAI R&D and external business engagements, helping translate EAI and robotics innovations from development into real-world applications through technical demonstrations, solution validation, deployment support, and business enablement activities
• This role will provide technical preparation, presentation, and support for customer engagements, strategic collaborations, executive briefings, and other external-facing initiatives. The position will help ensure that EAI and robotics technologies are effectively demonstrated, validated, and promoted, while continuously driving the conversion of R&D innovations into tangible business value
• Equipment Procurement & Sourcing: Identify, source, and procure necessary hardware, sensors, components, and tools required for building and upgrading advanced EAI and robotics demonstration setups, collaborating with internal procurement and vendor teams
• System Deployment & Setup: Responsible for the end-to-end physical and technical deployment of new demonstration units, corporate showrooms, and exhibition booths, ensuring all infrastructure meets operational benchmarks
• Demo Equipment Maintenance: Ensure all deployed EAI and robotics demonstration hardware, sensors, and physical setups are fully functional, calibrated, and maintained to the highest professional standards always
• Software Deployment & Flashing: Manage the software lifecycle for demonstration units, including flashing latest software builds, upgrading firmware, and troubleshooting basic software/hardware integration issues prior to client visits
• Demo Script Design & Execution: Design engaging, user-centric demonstration scenarios and scripts that clearly highlight the unique selling points and technical advantages of FF’s EAI technologies, executing these live with high precision
• Client Reception & Collaboration: Partner closely with Sales and Business Development teams to co-host client visits, government inspections, and VIP tours, delivering professional technical explanations and answering client inquiries
• Feedback Loop: Collect and synthesize feedback, feature requests, and technical pain points raised by visitors, channeling these insights back to the Product Development and R&D teams to improve technology iterations

Benefits

• Modern workspace incorporating the latest technologies
• Employee referral program
• Paid relocation
• 401k retirement plan
• Generous healthcare, vision, and dental care – free to employees and discounted for partners and families
• Stock options
• Foosball and ping pong tables including tournaments
• Frequent social events, happy hours, and team parties
• “Soul of Faraday” community outreach team
• Casual dress code and relaxed work environment
• Free parking – with carpool reimbursement

• User Orientation: Strong focus on delivering high-touch, premium, and user-first interaction experiences
• Presentation & Communication: Excellent presentation and public speaking skills, with the ability to translate complex technical concepts into easily digestible language for diverse audiences
• Education: Bachelor’s degree in Robotics, Electrical Engineering, Computer Science, Mechanical Engineering, or a related technical discipline
• Equipment Management: Proven experience in managing technical asset lifecycles, including hardware procurement, inventory control, and system deployment/integration
• Experience: 3+ years of experience in pre-sales support, technical support, application engineering, hardware deployment, or product demonstration/validation, ideally within the robotics, AI, autonomous driving, or high-tech manufacturing industries
• Technical Fluency: Hands-on experience with hardware-software integration; comfortable with Linux/Ubuntu environments, basic command-line operations, and software flashing/deployment tools
• Collaboration: Proven ability to work cross-functionally with sales, procurement, marketing, and core engineering teams
• Bilingual proficiency in English and Mandarin to support international client and vendor relationships
• Experience managing, sourcing for, or setting up high-profile exhibition booths, corporate showrooms, or live tech demonstration areas
• Knowledge or hands-on experience with ROS/ROS2, Python, or robotics data analysis tools