Pre Sales Solutions Engineer

• The Solutions Engineering team at Envoy lives within the Customer Success organization but touches every team (sales, product, engineering, finance, etc)
• The team is adaptable and has the uncanny ability to pick up new skills quickly. Each day is different and involves assisting Account Executives with the pre-sales process, fielding security questions, QA’ing experimental functionality, or jumping on a call to triage and solve customer issues
• The Solutions Engineering team is multifaceted at Envoy and includes elements of Sales Engineering, API Development, Support escalations, and world-class enterprise customer support
• You might be a Solutions Engineer if you are technology-forward, enjoy learning new third-party SaaS products, and love playing with the latest technology to build customer trust and win deals
• Partner with EMEA account executives across Mid-Market, Enterprise, and Channel to co-lead the technical side of the sale: technical demos, requirements discovery, proof-of-concept scoping, and realistic expectation-setting
• Own security and compliance review for EMEA deals — security questionnaires, RFPs, DPAs, data residency and sub-processor questions, and direct conversations with prospect security, privacy, and legal teams
• Work fluently across our integration ecosystem (identity providers, access control, calendar, HRIS) and speak credibly about our Developer & Integration Platform and API capabilities to customers building their own extensions
• Investigate issues through logs and data to isolate and escalate product bugs, rather than handing them off unqualified
• Act as the voice of the EMEA customer in roadmap discussions, and bring regional requirements — regulatory, cultural, and competitive — back to Product with enough specificity to act on
• Level up the wider revenue team on technical topics: SAML, SCIM, OAuth, directory sync, and cloud infrastructure

Benefits

• Flexible time off to help you relax and recharge
• Learning and development stipends
• Full health coverage for you and your dependents
• A remote working credit to set up your home office
• $100 monthly wellness credit
• $100 headphone credit every 2 years
• A 401K, so you can invest in your future
• 12 weeks of paid parental leave

• Willingness to travel to prospect and partner engagements, including international travel to EMEA, on a per-request basis (approximately 30% annually)
• Solid grasp of how the internet works — DNS, HTTP, TLS, certificates — and intermediate SQL knowledge to answer your own questions about customer data
• Genuinely interested in helping teammates get better — the team is small enough that what you learn should not stay with you
• Comfort with identity and access: SAML, SSO, SCIM, OAuth, and directory services
• Working knowledge of EU data protection as it shows up in enterprise deals: GDPR, DPAs, data residency and transfer mechanisms, and sub-processor disclosure. You’ve been in these conversations before and don’t need Legal in the room for the first one
• Strong written and verbal communication with senior technical stakeholders (IT directors, CISOs, privacy counsel) and the ability to switch registers for a conversation with a developer
• Demonstrated effectiveness working across time zones and cultural contexts
• Scrappy. You find the workaround, and you know when a workaround is the wrong answer
• A self-starter who owns projects end to end and does well on a small team where the scope isn’t fully defined
• Security-conscious. You treat our customers’ data posture as something to be able to defend, not just describe
• Fluent in multiple languages with the ability to conduct technical discussions and product demonstrations across diverse markets
• Working with Tech/Alliance Partners or Channel Managers
• You have the ability to learn Ruby on Rails Active Record Query Interface
• Understanding of SAML (Security Assertion Markup Language) and Active Directory. Knowledge of SSO (Single Sign-On) access control is also a plus
• Experience installing/configuring IT infrastructure (e.g. switches, routers, VOIP, wireless)
• Experience with badge/ID printers, physical security, and digital security cameras
• You’re excited about working in a nimble and challenging startup environment
• You have experience with efficiently completing security reviews and RFPs using tools such as Loopio or Whistic
• Nice to have languages and technical knowledge: Node, JavaScript, Python, Kubernetes