Pre-Sales AI Consultant

• As a Pre-Sales AI Consultant at WalkMe, you will work closely with sales and presales teams across the Americas to support customers in evaluating, adopting, and scaling WalkMe AI
• You will help align customer AI strategies, architectures, and business objectives with WalkMe’s AI capabilities, acting as a trusted technical advisor throughout the sales cycle
• This role is highly customer-facing and hands-on
• You will guide technical discovery, lead AI-focused demonstrations and proofs of concept, and support customers as they assess how WalkMe AI fits into their broader enterprise AI initiatives
• You will also collaborate closely with internal stakeholders across Sales, Product, Engineering, and Support to ensure customer feedback and market insights are effectively shared and acted upon
• This role reports to the VP of Presales, Americas and supports customers across the region
• Partner with WalkMe Account Executives and Presales teams across Americas, taking a consultative role in customer evaluations of WalkMe AI
• Lead AI-focused discovery sessions, answer technical and architectural questions, and guide customers through solution design considerations
• Build, customize, and deliver product demonstrations that clearly communicate the value of WalkMe AI
• Manage technical proofs of concept, both remotely and onsite, including coordination with internal Engineering and Support teams when needed
• Develop strong technical relationships with customer stakeholders, positioning yourself as a trusted AI advisor
• Support escalations and complex technical discussions, ensuring timely resolution and clear communication
• Participate in regional field activities such as customer events, executive briefings, and internal enablement sessions
• Act as a conduit between customers and internal teams by sharing structured feedback on product gaps, market trends, and customer needs

Benefits

• Parental Leave programs
• 401(k) with company matching program
• Vacation policy to encourage a healthy work-life balance
• In-person and virtual social activities
• Comprehensive Health Care Coverage for Medical, Dental, and Vision for our Employees and Families

• An AI-first approach to work, using AI tools thoughtfully to increase speed, quality, and effectiveness while applying judgment and ownership to outputs
• Ability to examine, interpret, and clearly articulate complex technical concepts to audiences with varying levels of technical depth, from engineers to executive stakeholders
• Strong experience working with generative and contextual AI, including exposure to LLMs, AI architectures, deployment models, prompt development, and enterprise security considerations
• A minimum of 7–8 years of experience in SaaS, working with enterprise customers in a presales, sales engineering, consulting, or solution architecture capacity
• A strong understanding of enterprise technology environments and the business context in which AI solutions are evaluated and deployed
• Experience designing and delivering compelling demonstrations and technical walkthroughs for both technical and non-technical audiences
• Ability to synthesize customer feedback and communicate insights clearly to Product Management and Engineering teams