People & Culture Executive

Key Responsibilities

1. Employee Onboarding & Joining Formalities

• Manage the end-to-end onboarding process for new Heartists across both properties.

• Ensure timely completion of joining documentation, background verification, and employee records.

• Coordinate with respective departments for induction, orientation, and joining arrangements.

• Maintain accurate employee information in HR systems and personnel files.

• Ensure a welcoming and seamless onboarding experience aligned with Accor standards.

2. People & Culture Inventory Management

• Manage and maintain People & Culture inventory, including uniforms, name badges, onboarding kits, stationery, and employee-related materials.

• Maintain accurate inventory records, stock registers, and issuance trackers.

• Coordinate with Procurement, Finance, and other departments for inventory requirements.

• Conduct periodic stock verification and ensure proper inventory controls.

• Monitor inventory consumption and plan replenishment to ensure operational efficiency.

3. Employee Probation & Confirmation Management

• Maintain and monitor probation trackers for all eligible Heartists.

• Coordinate with Heads of Departments for timely probation assessments and feedback.

• Prepare and issue probation confirmation, extension, and related correspondence.

• Ensure all probation reviews are completed within the stipulated timelines.

• Maintain updated documentation and records of probation decisions.

4. Fixed-Term Contract (FTC) Management

• Maintain a comprehensive tracker of all fixed-term contract employees.

• Monitor contract validity and upcoming expiry dates.

• Coordinate with Heads of Departments regarding contract renewals, extensions, and discontinuations.

• Prepare FTC renewal letters and ensure timely approvals and documentation.

• Ensure compliance with company policies and applicable employment regulations.

5. HR Operations & Documentation

• Maintain accurate and confidential employee personal files and HR records.

• Prepare employee letters, confirmations, certificates, and other HR correspondence.

• Update employee information and employment changes in HR systems.

• Maintain HR trackers, reports, and dashboards for management review.

• Support internal audits and ensure compliance with HR policies and procedures.

6. Heartist Experience & Engagement

• Act as a point of contact for employee queries related to onboarding, probation, and HR documentation.

• Support Heartist engagement activities, recognition programmes, and People & Culture initiatives.

• Promote Accor's Heartist culture and service values across both properties.

• Collaborate with departmental leaders to enhance employee satisfaction and workplace experience.

Qualifications & Experience

• Bachelor's degree in Human Resources, Hospitality Management, Business Administration, or a related field.

• Minimum 1–3 years of experience in Human Resources or People & Culture operations, preferably within luxury hospitality.

• Good understanding of employee onboarding, HR documentation, probation management, and employment contracts.

• Proficiency in MS Excel, Word, PowerPoint, and HR management systems.

• Strong organizational, coordination, and communication skills.

• Ability to manage multiple priorities while maintaining accuracy and confidentiality.

Key Competencies

• Strong attention to detail and documentation accuracy.

• Excellent interpersonal and relationship-building skills.

• Proactive approach to deadlines and follow-ups.

• Effective coordination with multiple departments.

• High level of integrity, discretion, and professionalism.

• Passion for people, luxury hospitality, and the Heartist experience.

Key Performance Indicators (KPIs)

• 100% timely completion of onboarding documentation.

• Timely probation reviews and employee confirmations.

• FTC renewals completed before contract expiry.

• Accurate and regularly reconciled People & Culture inventory.

• Updated and audit-ready employee records.

• Effective turnaround time for employee requests and HR documentation.

Why Join Us?

At Fairmont Mumbai & Roswyn, A Morgans Originals Hotel, you will have the opportunity to be part of two distinctive luxury hospitality experiences while contributing to a workplace where people are at the heart of everything we do.

We believe in nurturing talent, celebrating individuality, and creating meaningful career journeys.

Join our People & Culture team and be part of a journey where we don't just manage people — we inspire them, celebrate them, and Make Special Happen!