Partner Operations Manager

• The Partner Operations Manager will build the operational foundation that enables Happen’s personal loan partnerships to launch, scale, and perform reliably
• You’ll bring structure to complex cross-functional work across Product, Engineering, Credit, Risk, Operations, Compliance, Legal, Finance, Marketing, and Analytics, creating the workflows, governance, and visibility that keep partner initiatives moving
• Success in this role means faster execution, stronger controls, clearer accountability, and a more scalable partner operating model
• Build and continuously improve scalable operating workflows for partner onboarding, launches, marketing changes, product enhancements, compliance reviews, and ongoing partner management
• Partner with the internal team on cross-functional delivery plans from concept through execution, managing milestones, dependencies, approvals, risks, decisions, and launch-readiness requirements while driving open items to resolution
• Support the coordination of regulatory examinations, audits, compliance reviews, and internal control activities by organizing evidence, managing deadlines, tracking remediation items, and maintaining clear documentation
• Create and maintain a reliable source of truth for partner agreements, contacts, product configurations, technical requirements, marketing materials, approvals, key decisions, and operating procedures
• Monitor partner and business performance, investigate trends and anomalies, and translate findings into clear actions, recommendations, and follow-up
• Lead recurring operating cadences and develop concise executive updates that communicate performance, risks, decisions, priorities, and recommended next steps
• Identify opportunities to simplify or redesign manual, duplicative, or unclear processes, using AI and automation where appropriate to improve speed, quality, accountability, and visibility
• Contribute to the operational response to urgent partner issues and special initiatives, applying sound judgment to balance speed, partner needs, regulatory requirements, and long-term scalability

Benefits

• Untracked vacation for salaried employees, which means take it when you need it, and generous paid time off for hourly team members
• A hybrid work model that balances in-office and work from home
• Leading health and safety protocols related to COVID, including complimentary at-home testing kits from Cue Health for those coming to the office
• Up to 16 weeks paid leave for new parents, plus a fully paid, phased return-to-work policy for qualified leaves
• Mothers Rooms and hospital-grade pumps in every LC office
• Generous and varied mental health benefits
• Wellness program with cash incentives — earn up to $75 per month for being active
• Paid volunteer time and donation matching
• Onsite gym, locker room, bike room, and fitness classes (depending on location)
• Café with our own in-house barista
• Stocked pantries with healthy snacks and drinks
• Technology-forward and collaborative office spaces

• You communicate complex information clearly and can adapt the level of detail depending on your audience
• You have experience building or supporting operational workflows, playbooks, governance structures, documentation systems, and repeatable processes that improve how teams execute
• 4+ years of experience in partner operations, business operations, program management, implementation, or a related field within fintech, banking, consumer lending, or a high-growth technology company; bachelor’s degree in a related field; or equivalent work experience
• You are comfortable interpreting dashboards and business performance reporting, investigating changes, and translating data into practical actions and recommendations
• You have experience supporting audits, regulatory examinations, compliance reviews, third-party oversight, or other documentation-intensive control processes
• You bring strong program management skills and can create clarity in ambiguous situations while managing dependencies, risks, priorities, and a high volume of moving pieces
• You take ownership of outcomes, proactively identify what needs to happen next, and influence cross-functional stakeholders to reach decisions and deliver on commitments
• You actively look for ways AI and emerging tools can improve workflows and output quality, while applying strong judgment around accuracy, data sensitivity, controls, and where human review matters most
• Experience with unsecured personal loans or another consumer credit product
• Experience working across both a regulated financial institution and a fast-paced fintech or technology environment
• Familiarity with digital lending funnels, partner integrations, APIs, and third-party marketing or distribution channels
• Knowledge of third-party risk management, marketing compliance, and consumer lending regulations