Partner Enablement Manager

• Benchling is looking for a Partner Enablement Program Manager to build and own the enablement programs that prepare our implementation partners to deliver Benchling in pharmaceutical and life science accounts
• You will play a key role in defining what partner readiness looks like, designing, creating, and maintaining the curriculum and certification tracks that get partners there, and establishing the feedback loops that keep programs current and effective
• You will work closely with others on the enablement team to support product release enablement, and ensure scalable enablement program management across partners and other key personas served by the Enablement team (internal, customers)
• You will collaborate with other Benchling teams across Customer Experience, Product, and Partners, and directly with partner organizations externally, to close capability gaps systematically and at scale
• Design and own a scalable partner enablement framework: onboarding curriculum, role-based learning tracks, product certification programs, delivery readiness assessments, etc
• Build tiered partner certification paths that align to Benchling’s delivery standards
• Serve as the primary enablement point of contact for Benchling’s services partner enablement program
• Facilitate partner enablement activities: live training sessions, onboarding cohorts, certification workshops, etc
• Define partner readiness criteria and work with PS leadership to gate partner-led delivery against demonstrated competency
• Author and maintain a structured enablement content repository in collaboration with the rest of the Benchling Enablement team
• Work cross-functionally across Benchling teams to develop scalable onboarding, new product release enablement (shared across internal and partner audiences), and continuous learning programs
• Define and track partner enablement KPIs: certification attainment, time-to-readiness, delivery quality scores, and partner-sourced issue rates

Benefits

• Competitive salary and equity
• Robust healthcare benefits
• Family-forming benefits
• Four months of fully paid parental leave
• Retirement benefits

• BS or M.Sc. in Molecular Biology, Biochemistry, Genetics, or similar life science field
• Excellent cross-functional collaboration skills; experience influencing stakeholders you do not manage
• Experience with eLearning authoring tools (e.g., Articulate Rise 360, or similar) and assessment tools (e.g. Skillable, Questionmark, or similar)
• KCS methodology familiarity or experience embedding knowledge practices into enablement workflows, a plus
• Comfortable facilitating live training for technical and semi-technical audiences
• Demonstrated ability to design and build enablement programs from scratch, not just maintain existing ones
• Strong content development skills; can author or direct the creation of clear, engaging enablement materials without always having deep domain expertise
• Experience working with SI, channel, or implementation partners in a SaaS context, strongly preferred
• Life science background or experience enabling teams serving scientific industries
• 4+ years of experience in enablement, training, or program management with meaningful exposure to external audiences (partners, customers, or channel)