Operations Supervisor

As an Operations Supervisor, you will oversee a team and ensure that all team unit objectives and standards are consistently met. Successful candidates in this vital position will be flexible problem-solvers who enjoy helping employees assist customers to resolve their questions and concerns.

Job Responsibilities:

• Develop and lead a team
• Coach and lead by example to drive results
• Select and retain talent; responsible for performance management of that talent
• Have a customer focus
• Operate with a sense of urgency and use problem solving skills to resolve any issues that arise
• Influence internal and external partners and promote process improvement

Required qualifications, capabilities and skills:

• Experience leading a team
• Strong problem-solving skills
• Strong written and verbal communication skills
• Excellent relationship management skills
• Customer service experience

Internal Application Eligibility Requirements

TENURE:
Must meet minimum employment tenure requirement. Specific roles require longer tenure in current position to be eligible to apply. Unless established for specific positions by the line of business, the standard tenure requirement is 12 months.

PERFORMANCE:
Meets satisfactory performance standards as defined by the firm

By submitting an application and/or joining the interview, you affirm to meet the Internal Application Eligibility Requirements as stated in the Applying for Internal Positions Firmwide Standard and you are qualified for the position of interest. You are expected to provide true and accurate information to the Company during the recruitment and application process. Knowingly giving false or misleading information shall be subject appropriate corrective action, following the firm’s HR Policies and Guidelines.

Consult your Manager for any specific guidelines for your line of business or if you’re unsure about your eligibility for an internal application.

Make sure your profile is updated in the new me@jpmc>Hiring and discuss internal mobility plans with your Manager at the soonest time possible. Attaching your updated resume is encouraged.

In partnership, Hiring Managers and Recruiters will review applications to determine which candidates best meet the required skills and experience specified in the job description. While not every application will result in an interview, applications will be acknowledged.