New Hire Trainer (AE/SDR)

• At OpenTable, we help restaurant partners succeed through effective, customer-centered sales experiences
• As a New Hire Trainer on our team, you will own the onboarding journey for Account Executive and Sales Development Representative cohorts across US and international markets
• In this role, you will bridge the gap between business priorities and field execution by turning role expectations into engaging, practical learning experiences
• Reporting to the New Hire team leader, you will facilitate hands-on practice, deliver actionable feedback, assess job readiness, and partner closely with frontline managers to ensure a seamless transition into early ramp
• Deliver end-to-end sales onboarding for AE and SDR cohorts through engaging virtual and in-person learning focused on practical application, scenario practice, and skill assessment
• Build foundational selling skills in core areas including prospecting, discovery, qualification, consultative selling, product positioning, and sales tool execution
• Partner with frontline managers and subject matter experts to align performance expectations, streamline handoffs, and enable continuous coaching during early ramp
• Evaluate learner progress using defined readiness metrics, knowledge checks, and live practice simulations while communicating clear feedback and next steps to managers
• Incorporate feedback from learners, managers, and field stakeholders to continuously refine training materials, address learning gaps, and resolve readiness barriers
• Track cohort timelines, deliverables, and performance indicators to provide stakeholders with actionable updates on cohort progress, risks, and onboarding outcomes

Benefits

• Generous parental leave
• Generous paid vacation + time off for your birthday
• Paid volunteer time
• Enriched learning and development opportunities - leadership development & access to thousands of on-demand e-learnings
• Work from (almost) anywhere - wherever you do your best work
• Mental health and well-being - company-paid therapy sessions through SpringHealth, company-paid subscription to HeadSpace, and company-wide weeks off a year so the whole team can recharge

• Experience tracking cohort progress and using learner feedback or performance data to evaluate readiness and improve training programs
• Ability to manage learning delivery across distributed teams in both virtual and in-person settings
• 4 to 6 years of experience in sales enablement, onboarding, sales training, or a customer-facing sales role
• Proven ability to translate sales workflows and role expectations into realistic practice scenarios and learning activities
• Demonstrated experience facilitating adult learning and delivering structured, constructive feedback to drive skill development
• Direct background as an Account Executive, Sales Development Representative, or sales coach with firsthand understanding of daily sales execution
• Experience designing or supporting structured sales onboarding programs that accelerate time-to-productivity during new hire ramp
• Familiarity with CRM platforms, sales engagement tools, call intelligence software, or sales performance analytics
• Track record of collaborating effectively with frontline sales managers to reinforce training concepts and drive field adoption