Manager of Key Account Management (Central EMEA)

• We are seeking an experienced and driven Manager to lead a team of talented Key Account Managers responsible for growing and maximizing revenue within our existing customer base in the Central EMEA region (DACH + Eastern Europe)
• The ideal candidate is a hands-on sales leader who thrives on driving strategic account growth while building a high-performance, results-oriented culture focused on retention, expansion, and long-term customer value
• In this role, you will design and execute strategies that accelerate customer adoption through strong engagement and education around our products and services
• You will craft and communicate compelling value propositions that highlight our unique capabilities—ultimately increasing customer satisfaction, reducing churn, and driving significant incremental revenue
• Lead and develop a team of up to 5 Key Account Managers, driving revenue growth across existing accounts through strategic upsell, cross-sell, and retention initiatives
• Coach, mentor, and enable the team to excel in pipeline management, forecasting accuracy, and overall quota attainment
• Monitor and analyze key performance metrics, translating insights into actionable strategies to improve team performance
• Guide the team in proactively identifying expansion opportunities, mitigating churn risks, and consistently achieving net revenue retention targets
• Maintain strong alignment with senior leadership through clear, data-driven weekly reporting on pipeline health, deal progression, and key opportunities for executive engagement
• Partner closely with Talent Acquisition to attract, hire, and retain top sales talent
• Collaborate cross-functionally with Customer Success, Marketing, Legal, Pre-Sales, and Market Intelligence to ensure alignment on go-to-market strategies and execution

Benefits

• Extensive development and training offerings
• Highly engaged Events Committee to keep work enjoyable
• Competitive Medical, Dental, and Vision Coverage to meet all your healthcare needs
• Flexible work arrangements and unlimited vacation and sick time
• Generous 401k match to save for your future, and so much more!

• Track record of supporting teams in closing complex annual or multi-year agreements
• Excellent analytical, organizational, communication, and presentation skills
• Strong leadership presence with a passion for coaching and developing high-performing, collaborative teams in a fast-paced, high-growth environment
• Strong experience with CRM systems to manage sales processes and forecasting (Salesforce preferred)
• 5–7 years of experience in SaaS sales (enterprise or mid-market), with a strong track record of exceeding revenue targets and maintaining high retention rates
• Demonstrated ability to identify trends and translate data into effective sales strategies
• Preferred location: Berlin
• 2+ years of experience in a team lead or formal management role, including pipeline management, forecasting, and quota planning within an existing customer base
• Willingness to travel as needed (approximately 25%) for customer meetings, internal collaboration, and industry events
• Proven knowledge of sales methodologies such as MEDDIC, MEDDPICC, Challenger Sale
• Proven ability to drive revenue expansion (upsell and cross-sell) within accounts
• Fluency in English and native-level proficiency in German