Manager of Customer Experience Design
Posted Updated
Description
- We are looking for an experienced CX Designer passionate about the possibilities of data and data-driven experience design with good knowledge and experience of User Interface Design to join our rapidly growing, highly-innovative data and services Product Development team
- You will work as part of wider cross-functional team, collectively contributing to the rapid iteration of Prototypes and MVPs (Minimal Viable Product), mainly in the B2B and B2B2C arenas. Each design iteration is exposed to end-users at each cycle of our rapid design-test-redesign process, to ensure optimum user traction
- Prototype and MVP outputs include dashboards; widgets; chatbots; web applications; mobile applications; VUI voice interfaces; digital assistants; etc. – all in service of solving complex business challenges
- Design of Proof-of-Concepts and Minimum Viable Data Products (MVPs) using human-centric design principles and rapid prototyping (Lean UX and Design Thinking)
- Participate in “Design Thinking” workshops – collaborating cross-functionally with industry verticals, regional leads and end-users to ensure optimal digital data products
- Explore the “art-of-the-possible”
- Leverage existing – and contribute net new – design patterns to Mastercard’s design pattern library
- Help define the next generation of data and data-driven products – and through doing so, help shape the future of Mastercard and its growth
- Work on future state conceptual designs, driving experimentation that improves the quality of product design overall
- Work closely with key partners from brand & marketing, to drive delightful and highly usable transactional experiences
- Work closely with our technology teams, leveraging modern presentation layer practices such as adaptive/responsive web and current and forward thinking technologies
- Ensure that designs deliver an appropriate balance of optimizing business objectives & user engagement, in close partnership with product managers
- Liaise with regional and country teams to ensure that designs are reflective of the diversity of needs for a global user base
- Experience developing User Personas and user journeys to inform product design decisions
- Experience in the implementation of creative, useable and compelling visual mockups and prototypes
- Experience using prototyping/wireframing tools such as Figma, Sketch, Adobe Illustrator, etc
- Experience of design-experiences across multiple media
- An understanding of complex information architectures for digital applications
- Experience in rapid prototyping (Lean UX and Design Thinking)
- Visual Design
- UX Research