Manager of Client Success

• The Client Success team is the client account P&L owner for Veho and the primary point of contact for the entire relationship
• As a Client Success Manager at Veho, you will use your dynamic set of skills to build relationships with external clients and solve their delivery and returns challenges
• This requires a high degree of business acumen, strategic thinking, problem-solving, understanding of operations, cross-functional partnership, and an entrepreneurial mindset
• The Client Success Manager will create value for Veho’s clients by delivering on our commitments and innovating new product or service offerings to meet their transportation needs
• This person thrives on building excellent relationships with your clients while also identifying opportunities that will increase our book of business and top-line revenue opportunities
• Retain and grow revenue within your portfolio of accounts
• Manage strategic client relationships; ensure operational alignment, error management, and continuous improvement
• Own regular operational client cadence and relationships with your respective book of business
• Partner with the Veho Expansion team to develop a client expansion strategy that addresses our client’s needs and grows the partnership
• Understand and drive insights into client business goals as well as anticipate future needs to deliver efficient solutions
• Help develop standard methodologies and process strategies in a high-growth, evolving business unit
• Drive planning sessions to ensure our clients can fully utilize Veho to meet their performance, delivery, and operational efficiency goals
• Conduct quarterly business reviews and check in points with key clients to identify any performance gaps, volume changes, and wins
• Understand client challenges using your strong interpersonal skills and data-driven approach to problem-solving
• Elicit client feedback to act as an internal advocate for our clients
• Communicate regularly with the customer to evaluate satisfaction

Benefits

• Competitive salaries
• Meaningful equity opportunities
• Paid time off
• 401(k) retirement plan
• Medical, dental, and vision insurance
• Life insurance
• Short & long-term disability insurance
• FSA & HSA accounts
• Paid parental leave
• Wellness programs, perks, and discounts

• 4+ years of relevant professional working experience, experience in a start-up (Digital/Technology), Operations or entrepreneurial/founder experience
• Advanced level of cross-functional collaboration and execution of changes to established processes
• BA/BS degree or similar college-level education
• Proven success in solving operational challenges with a creative, data-first approach
• Leadership in developing world class client presentations/QBR leadership
• Ability to thrive in a fast-paced environment and meet specific goals
• Experienced in on-boarding clients; implementation and integration experience
• Experience building relationships with executive-level external clients through active listening
• Experience within consulting, logistics, e-commerce, or transport-tech industries
• High degree of emotional intelligence
• Experience in data analysis; strong Excel/Google Sheet skills, SQL is a plus