Manager of Client Onboarding and Implementation

• As an Onboarding and Implementation Manager at Vetcove, you’ll lead the strategy and execution of end-to-end onboarding for veterinary clinics across our platform
• You’ll manage and mentor a team of 5+ Onboarding Specialists, setting the standard for how clinics experience implementation—from kickoff through post-launch—while ensuring every clinic is positioned for long-term success
• You’ll serve as the point of contact for clinic partnerships during implementation, drive cross-functional alignment with product, engineering, strategy, and support, and build the systems and processes that allow your team to scale
• In some cases, you may travel to client sites to support critical go-lives and ensure successful deployment
• Lead, coach, and develop a team of 5+ Onboarding Specialists, driving accountability and a high standard of client delivery
• Own the overall implementation strategy and lifecycle—from project planning frameworks to go-live execution
• Serve as the escalation point and key liaison between veterinary clinics and internal teams, ensuring a seamless and consultative onboarding experience
• Define team-wide project goals, success metrics, and delivery standards aligned with client needs and business priorities
• Guide clinics through complex migrations of existing workflows onto a new platform, providing both strategic direction and hands-on support where needed
• Build, refine, and scale project management processes, templates, and tooling used across the team
• Oversee training delivery and support your team in troubleshooting configuration, data imports, and integrations
• Maintain clear, executive-level communication with internal stakeholders and client leadership to ensure transparency and alignment
• Partner with Product and Engineering to influence the implementation workflow and champion the needs of clients and your team

Benefits

• Open Vacation Policy
• Stock Options & Benefits
• Medical, Dental, and Vision Insurance
• 401K Matching

• Exceptional written and verbal communication skills with both technical and non-technical audiences, including executive stakeholders
• Proficiency in project management tools and experience building scalable processes, timelines, and reporting frameworks
• Proven experience leading and developing high-performing teams in a fast-paced environment
• 4+ years managing complex software implementation projects, preferably in a SaaS or tech-enabled services environment, with at least 2 years in a people management role
• Experience working with clinics, healthcare providers, or other medical environments is a plus but not required
• Strong organizational skills and the ability to manage team capacity across multiple concurrent client engagements
• Bachelor’s degree