Manager, Local Operations

About the role and team

Leading Local Operations at Uber means solving hard problems in a high-stakes, fast-moving environment. You will be responsible for making Uber a success in our most critical markets, acting as a strategic and operational leader who defines the vision for growth and carries the weight of decisions that matter. Whether you are leading consumer growth for a massive regional Delivery business or acting as a Country Manager for one of our strategic Rides markets, you’ll need to set direction in motion without waiting for perfect conditions.

This is a hands-on role that calls for a rare combination of customer obsession, savvy analytics, and an entrepreneurial mindset. You will navigate the "messy" reality of marketplace dynamics—balancing the needs of riders, drivers, couriers, and merchants—to build a world-class customer experience. If you lead with clarity, thrive in ambiguity, and are motivated by the challenge of moving the real world through structured, data-backed execution, this is where you’ll make your mark.

What you’ll do

• Lead team and design GTM covering GDP, Strategic, ENT Large to align commercial actions to platform objectives set by Strategy team
• Responsible for merchant total investment target (Ads, Offer, MPI) across GDP, Strategic, ENT-Large
• Responsible for target of strategic initiatives including In store pricing (ISP)
• Own execution of deal desking under Strategy team deal renewal principles and process
• Own campaign recruitment, MOU, JBP enablement
• Maintain merchant SOT covering decision matrices, merchant persona, CP, MPI, Total merchant investment calendar and commercial milestones calender
• Engage senior commercial leaders and unleash productivity of sales team via adoption of merchant intelligence tool suite
• Coaching and mentoring GTM team members

Basic Qualifications

• 8 + years of experience in Sales Operation, B2B GTM, Sales leadership role in a tech company.
• Proven track record of delivering measurable outcomes in high-velocity B2B or consumer-facing business units leading a team of ICs.
• Exceptional business acumen. Understand client needs and can derive GTM milestones to drive synergy between platform growth objectives and client growth.
• Strong stakeholder management skills with experience influencing senior leadership and cross-functional teams.
• Resilience and adaptability—the ability to thrive in dynamic, unstructured environments with a "get-it-done" attitude.
• Bachelor’s degree or higher.

Preferred Qualifications

• Japanese language proficiency both speaking and writing are nice to have
• Demonstrated proficiency building AI-enabled and agentic solutions that translate business logic into scalable workflows. Experience working with AI agents, repositories, knowledge bases, and structured data to automate and improve processes