Key Account Manager
Posted Updated
Description
- Swift is hiring a Key Account Manager for the UK & Ireland Business Development team with a banking segment focus
- The individual will manage the relationships with some of Swift’s largest and most strategic clients in the Banking and PSP sector
- This position reports to the Head of Banking and PSP sector and will work closely with their peer Key Account Managers
- The individual will be focused on building client relationships, driving a vision around critical initiatives, and driving adoption and utilisation of Swift’s solutions
- Close collaboration with colleagues across the organisation to understand client needs and how Swift can enable clients to achieve their strategic goals will be key
- Be your client’s trusted advisor on all core Swift topics. Lead the end-to-end relationship from strategic initiatives to day-to-day opportunities/projects
- Establish a focused and well-organised approach to run your portfolio using account plans, regular business reviews and Salesforce
- Represent Swift and promote products and services to grow our business by participating in industry conferences, forums and meetings (may require occasional travel)
- Develop a strong network across the Banking and PSP sector, engage with industry bodies and ensure up to date knowledge of trends affecting the sector, forthcoming regulatory changes etc
- Identify customer needs and market opportunities and achieve business growth by building and maintaining long term customer relationships
- Be the voice of your clients. Share market intelligence, customer feedback, product issues and other relevant information with internal partners
- Identify customer needs / market opportunities and achieve business growth by building and maintaining long term customer relationships with primarily large accounts and/or developing market infrastructures and/or implementing initiatives of large size/complexity
- Develop plans for large sales accounts / infrastructure development / initiatives in order to achieve targeted sales objectives in an optimal, cost-beneficial way
- Implement plans / projects/ initiatives towards assigned large customers/market infrastructure by coordinating and tracking all activities . Implement parts of major key projects / programmes
- Act as a single point of contact for large clients and/or support as a center of expertise on a specific area/initiative
- Represent SWIFT and promote products and services in order to grow our business by participating to regional fairs and forums and meetings
- Liaise with other divisions/departments, commercial team managers and members in order to provide a coordinated service and integrated solution to assigned customers and feedback internally market intelligence, product issues and other relevant information
- Maintain skills and knowledge
- Coach less experienced sales staff and share knowledge about customers, products markets and methodology
- We’re looking to find someone who has the passion and desire to drive deep engagement with the community
- Knowledge of key players and stakeholders within the Banking and PSP sector
- Excellent organizational skills and the ability to prioritise task
- 10+ years’ sales experience in the banking / payments / PSP ecosystem
- Masters Degree in Business Administration or equivalent experience required, advanced degree preferred
- Experience with Swift or other transaction technology/software companies
- Ability to engage at multiple levels of an organisation
- Strong communication skills – written, verbal and presentation
- Experience working with senior executives within major financial institutions
- University degree
- At least 10 years experience in sales, of which 3 years in the financial industry
- Market Infrastructures / Relationship Management / Business Consulting
- Domains:
- Decides on and pursues the best course of action to deliver results following in-depth analyses of relevant issues and conflicting factors and after assessing foreseeable risks; follows through to ensure delivery and closure or escalates as needed
- Communicates business strategies and approaches in challenging circumstances; adjusts communication style to optimise effectiveness in a multi-lingual environment; provides clarification of key corporate initiatives and messages; recognises and respects the points of view of others
- Applies understanding of how different divisions contribute to meeting SWIFT’s business objectives; understands market drivers of success and encourages changes to improve offerings while optimising commercial performance
- Translates creative ideas into plans or projects for the business; demonstrates a commitment to learn and develop self and others; takes accountability to ensure knowledge is retained and shared to advance organisation capability and gain business advantage
- Builds and maintains effective working relationships with a range of customers; actively listens to and translates complex needs into appropriate solutions while remaining sensitive to the complexities of the business and SWIFT’s commitment to integrity in all relationships; encourages others to demonstrate strong customer focus and responsiveness
- Encourages effective team working within and across the department; respects diversity and recognises contributions from colleagues; coaches and leverages others to achieve goals; leads by example and through constant demonstration of SWIFT values
- Sets clear standards for quality of work; adheres to / encourages a continuous improvement mindset; implements procedures, standards and policies to ensure operational success in terms of security, availability, reliability and customer satisfaction
- Competency Profile:
- Takes Accountab. for Delivering Results
- Demonstrates Operational Excellence
- Expands knowledge
- Bus Understanding and Commercial Sense
- Builds and reinforces cust relationships
- Leads with a team focus
- Communicates effectively
- Don’t meet every single requirement? At Swift, we are dedicated to building a workplace where people can bring their full selves and ideas to the team, so if you are excited about this role, we encourage you to apply even if you do not meet every single qualification