Key Account Manager

• The Key Account Manager plays a crucial role in supporting a curated portfolio of strategically important, high-visibility restaurant partners
• In this specialized role, you will apply a high-touch, tailored support model to protect and grow these valuable partnerships through exceptional customer care and thoughtful problem-solving
• By acting as a trusted advisor and operational partner, you will ensure these influential restaurants maximize their value and achieve long-term success on the platform
• You will also collaborate cross-functionally to champion bespoke operational needs and elevate the overall partner experience
• Serve as a strategic advisor for a curated portfolio of critical accounts, developing customized retention and growth strategies aligned with each partner’s operational goals
• Establish a proactive account-management cadence, delivering customized business reviews and actionable recommendations based on data-driven insights
• Act as an expert consultant on product solutions, conducting audits to optimize platform usage and supporting strategic partnership initiatives
• Guide complex onboarding for new accounts and coordinate cross-functional support during high-priority launches and transitions
• Translate partner feedback and field insights into actionable recommendations for internal stakeholders, serving as the structured voice of the customer
• Drive operational excellence by maintaining accurate documentation, contributing to scalable workflows, and representing the brand professionally during market visits

Benefits

• Generous parental leave
• Generous paid vacation + time off for your birthday
• Paid volunteer time
• Enriched learning and development opportunities - leadership development & access to thousands of on-demand e-learnings
• Work from (almost) anywhere - wherever you do your best work
• Mental health and well-being - company-paid therapy sessions through SpringHealth, company-paid subscription to HeadSpace, and company-wide weeks off a year so the whole team can recharge

• Must be based in New York City metro with the ability to travel domestically up to 60% for in-person customer meetings, territory mapping, and industry networking events
• Excellent organizational, communication, and presentation skills suited for adapting messaging across various audiences
• 3+ years of experience in account management, hospitality, restaurant operations, or a closely related field
• Proven ability to build strong strategic relationships, provide consultative guidance, and communicate effectively with executive-level stakeholders
• Demonstrated analytical skills with the ability to interpret data and metrics to identify trends, shape strategy, and measure impact
• Experience managing high-profile, high-touch, or complex multi-stakeholder accounts
• Deep knowledge of hospitality culture, competitive market dynamics, and the operational workflows of influential restaurants
• Familiarity with hospitality tools, customer relationship management (CRM) systems, and related platform capabilities
• Proven success collaborating with cross-functional teams such as Sales, Marketing, Product, and Onboarding
• Proficiency with enterprise software (e.g., Salesforce, Google Workspace) and comfort using modern workflow efficiency tools