Key Account Manager
Posted Updated
Description
- Reporting into the Manager, Key Account Management, as a Key Account Manager you will own the long-term partnership with Jobber’s largest customers. While inbound sales and onboarding create the initial relationship, you take it from there: driving retention, growing payment processing volume (GPV), and expanding the value customers get from Jobber over time
- You’ll act as a trusted business advisor, helping clients achieve their goals and maximize their ROI on Jobber and you’ll do it with confidence, curiosity, and authenticity. You bring real expertise from working with many similar businesses, while staying genuinely curious about each SP’s specific situation and tailoring your approach accordingly
- This was a new department at Jobber! One that’s been proven to be successful over the past couple of years. We’re looking for people who are excited by the opportunity to leave their mark on a massive revenue opportunity for the company, while also growing their own skills and career
- Manage a portfolio of ~300 high-value accounts, focused on three core outcomes: retaining customers and preventing churn, growing Gross Payment Volume (the dollar amount processed through Jobber Payments), and upselling plan upgrades and add-ons that create real value
- Drive GPV growth across your portfolio by identifying value opportunities for clients to process more through Jobber Payments
- Build deep, consultative relationships with key clients - acting as a strategic partner, not just a point of contact
- Conduct regular business reviews and strategic planning sessions with key clients, providing insights and recommendations on how to optimize their use of Jobber’s products and services, particularly those related to payments
- Guide customers to take action, bringing a bias toward live problem-solving on calls
- Identify and drive upsell and cross-sell opportunities, with a focus on expansion and increasing customer lifetime value
- Increase the gross payment volume of your assigned accounts, as well as the overall customer lifetime value as well as cross sell other potential Jobber products
- Collaborate with other departments within Jobber, such as product, risk, and support, to ensure a seamless and consistent customer experience
- Provide feedback and suggestions to the product team on how to improve Jobber’s features and functionality based on customer needs and requests
- Develop and implement best practices and processes for the Key Account Management department, as well as mentor and coach other team members
- Ability to work independently and as part of a team
- Proven track record of over-achieving and exceeding revenue targets and retention goals - we’re looking for people who have exceeded 100% of their target for the last 6+ months
- Demonstrated success in in account management, customer success, or sales in a B2B software environment (fintech experience preferred)
- Excellent communication, presentation, and negotiation skills
- Familiarity with Jobber’s products and services
- Strong analytical and problem-solving skills
- Experience working with or in the home services industry (Nice To Have)
- Client-focused consultative mindset
- Proficiency with the challenger sales methodology