Junior Customer Service Agent (Dutch Speaking)
Posted Updated
Description
- Become part of our Customer Service team at Raisin - and support us as a Junior Customer Service Agent in providing our customers with a first-class experience
- Our 1st level Customer Service team supports our Dutch-speaking customers mainly inbound by phone and email (in future also via live chat) with all matters relating to our financial products
- For legal reasons, we are not allowed to provide investment advice, so our customer contacts focus on service, not sales
- Quickly become an expert for our products and processes, you are the contact person for our customers
- With your communication skills, you will independently handle customer inquiries by phone and in writing
- You work closely with other colleagues from customer service and Raisin’s departments and stakeholders
- You inspire with your friendly manner and our customers feel in good hands with you, which contributes to customer enthusiasm
- You professionally handle inquiries regarding the account opening and investment process up to basic tax issues
- You contribute to making the use of our platform a positive customer experience
- You develop and implement your own ideas for optimizing work processes
Benefits
- Visa & Relocation Support
- 1,700 EUR Training Budget
- Free Choice of Hardware
- Beginner German Classes
- Food & Drinks
- Flexible working hours, home office and 28 vacation days
- Company Pension Scheme
- Team Events
- Subsidised Urban Sports Club Membership
- Are you an active listener, think in a solution-oriented way and really want to help customers?
- If you want to develop your career and work in an internationally oriented FinTech company, we want to hear from you!
- Strong communicators who want to help customers via telephone with words and deeds are also welcome
- Professional experience in customer service or customer support is desirable, regardless of industry
- You are confident using tools like Microsoft Office and Google Workspace and learn new systems quickly
- You speak Dutch at C2 level, both written and spoken and have a good command of English
- You enjoy dealing with people, you are able to handle several tasks simultaneously under pressure while setting appropriate priorities
- You have high expectations of your work and maintain an overview even in hectic times
- You are interested in complex topics and in modern finance and capital markets
- If you’re excited about this role but don’t meet every requirement, we still encourage you to apply