Inside Sales Representative (Voice)

• As an Inside Sales Representative focused on the Voice product (internally called a Specialist, Success Advisor), you’ll understand service professionals’ communication challenges and how missed calls can mean missed opportunities. You’ll increase Voice adoption and help Pros understand how routing their business line through Housecall Pro enables them to stay connected with customers, avoid missing important calls, and deliver a seamless customer experience while running their business. You’ll take a consultative, empathetic, and confident approach to showing how a reliable business phone solution can improve customer responsiveness, professionalism, and operational efficiency
• Our team is passionate, empathetic, hardworking, and focused on improving the lives of our service professionals (our Pros). Our success is their success
• Use a Pro-focused, consultative selling style rooted in understanding Pros’ day-to-day challenges and goals
• Handle the full sales cycle, from booking through close and engagement
• Work collaboratively with a team to drive new attachment of service professionals, increase usage as a percentage of each Pro’s total GMV, and increase MRR per managed account
• Convey empathy for Pros’ challenges to build trust and deeper connections with you and our brand than typical transactional sales
• Understand and adapt to ongoing product and technology developments
• Be an effective team player with strong customer service, communication, presentation, and creative problem-solving skills
• Maintain daily activity metrics across calls and attended demos

Benefits

• Healthcare coverage: Housecall Pro offers DAY 1 medical, dental, and vision insurance for you and your dependents. Our plans offer comprehensive national coverage with extensive provider networks. The company pays for at least 80% of the cost of premiums.
• Competitive pay and equity opportunities: Housecall Pro offers market competitive compensation that includes variable pay opportunities, and we continuously evaluate market benchmarks. Our quarterly internal talent reviews provide the opportunity for performance success discussions and feedback. Certain roles are also eligible for equity this fast-growing technology company.
• Time off: We work hard and want everyone to find balance in their life. Housecall Pro has a flexible, self-managed Paid Time Off (PTO) program. We also offer 6 paid holidays each year when everyone unplugs and recharges.
• Remote work: Housecall Pro is remote-first and our processes support remote teams working together and asynchronously. We also have offices in San Diego and Denver, that allow for teams to come together and give local employees the option of a hybrid schedule.
• Family: Housecall Pro supports employees with growing families by providing paid parental leave. And we love to share pictures of our newest family members in a Housecall Pro baby onesie!
• Learning and development: Housecall Pro knows that your growth is essential to our success. From the first day, we start training you about our business, our customers, how to succeed in your job and how to gain the skills you need to take your next steps.
• Career acceleration: We like to help our people as much as we do our Pros. Housecall Pro helps you accelerate your career with dedicated Career Success Conversations, frequent two-way feedback, and milestone learning programs like our Manager 101 series.
• Wellness: Housecall Pro provides immediate access to a robust Employee Assistance Plan (EAP) for all employees. We also invite everyone to join us for two or three monthly virtual wellness sessions led by experts on a variety of topics.
• Mental health: Housecall Pro’s monthly wellness programming, presented by experts, often spotlights mental health topics. Employees can join live webinars or watch recordings later. We also have an extensive Employee Assistance Plan with multiple resources including direct access to mental health providers.
• Office setup: Housecall Pro provides each new employee with a home office setup that includes a computer and accessories. We also offer ongoing internet and phone reimbursement to help offset expenses.
• Income protection: Housecall Pro wants you to have peace of mind if the unexpected happens. We pay for disability and life insurance. We also offer voluntary accident and hospital plans to help at times when you might need something additional.
• Financial wellness: Housecall Pro offers several ways to save on taxes and plan for your future. Our Health Spending Accounts (HSA) and Flexible Spending Accounts (FSA) help you put aside money tax-free for qualified medical and daycare expenses. Our 401k plan provides powerful tax-free retirement savings along with access to financial planning tools.

• Experience using AI tools to increase the quality and efficiency of work
• Bachelor’s degree or equivalent experience preferred
• Proven success working with cross-functional teams and building strong internal and external relationships
• Motivation, drive, and a self-starting attitude
• At least 1 year of experience in a similar customer-facing, sales, or retention role
• Strong problem-solving skills
• CRM experience is strongly preferred
• Ability to understand customer needs and meet them with a successful product sale; goal- and results-driven
• Excellent written and verbal communication skills