Head of Global Enablement

• We’re hiring an innovative Head of Global Enablement to supercharge the effectiveness of our Sales, Onboarding, and Customer Success teams
• Owner is entering a new phase of growth, both in product-complexity and speed to ship as we build with AI
• We need an Enablement leader to design and implement new methodologies, coaching practices, and AI-powered systems to make our go-to-market motion succeed at the pace of our product evolution
• Your success will be measured on business outcomes: time-to-impact, increased customer satisfaction, reduced calls-per-customer, and continued rapid revenue growth
• The impact you will have:
• Enablement strategy and systems:
• Own enablement across the full customer journey, including onboarding and ramp, ongoing skill development, and how teams adapt to new products and workflows
• Design and roll out the most relevant sales methodology training for where the business is today, including discovery, pain quantification, and how to sell across multiple product lines as a connected system
• Build scalable, AI-enabled systems for training and content delivery
• Partner with our technical teams to define what product and positioning information enablement needs to keep training consistent as the product evolves
• Coaching and leadership development:
• Train frontline sales and CS managers on core coaching and management practices
• Build systems that let managers reinforce the methodology consistently across their teams
• Measurement and impact:
• Tie enablement’s work to business metrics such as time to first call, ramp velocity, and call quality
• Identify what’s working with top performers and build repeatable systems around it
• Org design:
• Determine how enablement should be structured across the different motions it supports (inbound, outbound, launch, and success), and build and develop the team to support that structure over time
• Who you’ll work with:
• This role reports to our Chief Revenue Officer, but is highly cross-functional and will partner with leaders in Sales, Customer Success, Customer Support, Product, and People

Benefits

• Work from anywhere: Our flexible policy lets you work from wherever you want.
• Equity in Owner: All full-time employees in eligible countries receive pre-IPO equity in Owner.
• Benefits to support your success: We set you up for success where you are and where you’re going.
• Healthcare Coverage: We offer comprehensive health, dental and vision plans.
• Unlimited PTO: Your schedule, your choice. We give our team members full empowerment to choose the time they want to work, and don’t micro-manage working hours.
• Team retreats: We love building real friendships with everyone that we work with, so we do several retreats per year – to deepen our friendships, celebrate our wins, and plan our future.

• You’re an operator. You design elegant, efficient systems, not point-solutions. You get to the root cause of problems and design solutions that scale
• You enjoy being a player-coach. Everyone at Owner is in the trenches with their teams, which means you’ll build and lead trainings yourself, not just design in an ivory tower
• You’re a builder. You’ll be shaping enablement from the ground up rather than inheriting an established playbook
• You view the sales, onboarding and customer success journey as one connected system, not disparate functions, and can design from that perspective
• You have a strong action-bias and a heathy aversion to cumbersome processes and manual work. You have a track record of delivering minimum valuable products rapidly
• A framework or methodology you’ve built or trained teams on at a previous company, with evidence it drove measurable improvements in seller performance
• A builder’s mindset and willingness to be hands-on
• Experience training and coaching frontline managers on management fundamentals, not just individual contributors
• Direct experience selling or enabling in an SMB or high-velocity sales motion, and an understanding of how that differs from enterprise, procurement-driven selling
• Comfort using AI tools to build scalable enablement systems
• A track record of building an enablement function or methodology from the ground up, ideally at a company that scaled from early-stage through high growth
• A pragmatic, business-first approach to enablement, driven by what the business needs rather than playbooks applied unchanged from your last company
• Experience owning enablement across the full customer lifecycle, including sales, onboarding, ongoing skill development, and success/retention/expansion