Head of Customer Success
Posted Updated
Description
- We’re looking for a Head of Customer Success to build and lead our global customer success practice, starting with agentic accounts - with broader enterprise and global scope on the horizon
- At FlowX.AI, CS starts before the contract is signed: defining the right KPIs in proposals, tracking outcomes through delivery, and helping customers tell their success story. The two measures of success: public references and account ARR growth
- Partner with Sales to embed outcome-based KPIs into contracts
- Own success tracking post-deployment and keep delivery anchored to outcomes
- Build and maintain C-suite relationships within strategic accounts
- Drive public references: case studies, whitepapers, press releases
- Identify and advance expansion opportunities with Sales
- Build the playbooks and processes for our US CS motion
Benefits
- Professional development opportunities
- Flexible work arrangements
- Early-stage equity
- Experience in financial services or other regulated industries
- 8+ years in Customer Success or Strategic Account Management in enterprise software
- Confidence at C-suite level and strong commercial instincts
- Experience building a CS practice from an early stage
- A track record of expanding accounts and driving ARR growth