Head of Business Operations
Posted Updated
Description
- We’re looking for a hands-on operating leader to lead people and execution across sales, marketing, customer success and service, helping turn our established product and customer base into a repeatable growth engine
- You’ll translate company priorities into practical plans, develop people, and establish effective ways of working
- Working closely with the Founder & CEO, who leads product and company direction and remains involved in commercial strategy, you’ll own day-to-day business operations and team leadership, with meaningful authority over operating decisions, hiring within agreed budgets, and implementation
- You’ll build and lead the team, identifying the capabilities we need, hiring talented people, and coaching them to succeed
- You’ll set clear expectations, provide feedback, and work alongside employees and specialists to deliver results
- Build on something real. Work with an established product and more than 700 customers while helping shape the company’s next stage
- Pursue a meaningful opportunity. Help businesses build the reliable data foundation that people, automation, and AI agents depend on
- Have a direct impact. Influence how we acquire customers, deliver value, hire, and grow
- Build and develop a team. Recruit capable people, help them succeed, and create an environment where they can do their best work
- As AI agents increasingly use CRM data to make decisions and write changes back, that foundation becomes essential. Businesses need reliable inputs and a system that detects when people, integrations, workflows, or agents move data away from their standards
- We’re a B2B SaaS company with an established customer base and a much larger ambition: to make data integrity foundational to how businesses operate with AI
- Coordinate sales, marketing, customer success, and service around a connected customer journey
- Turn commercial priorities into campaigns, outreach, sales activities, and customer programs
- Use acquisition, conversion, activation, adoption, and retention results to identify opportunities and improve execution
- Help determine hiring priorities, define roles, and drive recruiting from sourcing through assessment and selection
- Build onboarding plans that help new employees become productive and independent
- Set clear expectations, coach employees, provide constructive feedback, and address performance gaps directly and respectfully
- Turn broad objectives into practical plans with clear owners, milestones, and measures of success
- Lead projects through implementation, adoption, and ongoing improvement
- Resolve blockers, make everyday tradeoffs, and raise risks early
- Identify practical ways AI can improve customer success, sales, marketing, and everyday operations
- Create and use AI agents with ChatGPT, Claude, or similar business tools to help the team research, prioritize, and follow through
- Check the quality of AI outputs and refine instructions based on real-world use
- What success looks like:
- The business develops repeatable ways to acquire, activate, retain, and grow customers
- Team members understand what they own and have the coaching and authority to deliver
- Customer commitments and internal initiatives move forward reliably, supported by practical processes and AI agents
- Willingness to work hands-on while developing the people and processes that enable the business to grow
- Meaningful experience in customer success, service, or sales, with enough cross-functional understanding to assess work and manage execution across the customer lifecycle
- Comfort learning a technical product and understanding customers’ workflows and business needs
- Strong practical proficiency with ChatGPT, Claude, or similar business tools, including hands-on experience creating AI agents and repeatable workflows
- Experience directly hiring, managing, and developing a small team in a hands-on environment, ideally in B2B SaaS or a similarly technical, customer-facing business
- A track record of turning business priorities into completed initiatives and lasting operational improvements
- Share your résumé and LinkedIn profile and three brief examples:
- Execution: An initiative where you translated business direction into results through a team. What did you personally own, and what changed?
- Hiring and people management: The size and roles of teams you’ve directly managed, how you found and assessed new hires, and an example of helping someone improve through coaching or feedback
- AI implementation: An AI agent or workflow you personally created using ChatGPT, Claude, or similar tools. What problem did it solve, how did you check its outputs, and what difference did it make?
- A few sentences for each is enough. We’re interested in your personal contribution and what you learned