Global Customer Marketing Manager

• Taxbit is seeking a Global Customer Marketing Manager to build and scale our customer marketing function globally.
• As a critical player in our marketing strategy, you will engage our customers worldwide, and amplify Taxbit’s position as the trusted partner for global tax compliance.
• You will work closely with Sales, Customer Success and Subject Matter Experts, to bring together customers, industry influencers, regulators, and domain experts into a cohesive international community that drives engagement and insights.
• The ideal candidate is both strategic and hands-on, capable of building programs from the ground up while also translating customer engagement into high-impact storytelling, references, and market credibility
• Build and own Taxbit’s customer marketing strategy, including customer storytelling, advocacy, and reference programs
• Leverage AI tools to scale customer marketing output without proportional headcount growth
• Identify and develop high-impact customer stories (case studies, testimonials, success narratives) that clearly articulate business value and ROI
• Partner closely with Sales and Customer Success and other departments to source customer champions and activate them across the buyer journey (references, events, content, and co-marketing) on a global scale
• Create compelling, sales-ready customer content tailored to key verticals (crypto, fintech, marketplaces, traditional financial institutions)
• Proficient with AI tools to speed up content drafting and personalization without sacrificing quality or brand voice
• Support customer-led events, panels, webinars, and roundtables to showcase customer success and strengthen market credibility
• Partner with Growth Marketing to ensure customer content is effectively integrated across campaigns and digital channels worldwide
• Track and measure the effectiveness of customer marketing initiatives across different regions, adjusting strategies as necessary to drive pipeline growth, deal velocity, and expansion
• Build strong relationships with key customers globally and serve as a trusted partner in shaping customer narratives and strategies

Benefits

• Investment in your physical and mental well-being with a robust offering of health, dental, and vision benefits with certain plans eligible for 100% premium coverage
• A modern 401(k) plan that includes access to crypto, financial wellness benefits, low fees, and more
• Paid parental leave to bond with your new child
• We collaborate across teams at TaxBit, and celebrate our wins with weekly lunches
• Autonomous work and flexibility in how work is performed
• Hybrid model: Three days a week, we work in-office and two days a week, we work remotely
• Unlimited PTO - take as much time away as you need to rest, refuel, and recharge

• Proven ability to develop compelling customer narratives that translate complex products into clear business value
• 3+ years of experience in enterprise B2B marketing, with a focus on customer marketing or content marketing preferably in fintech
• Familiarity with the digital asset, fintech, or financial services ecosystem is strongly preferred
• Excellent writing, storytelling, and content development skills with a bias for clarity and simplicity
• Strong project management skills with the ability to manage multiple priorities and stakeholders
• Strong cross-functional collaboration skills, with experience partnering closely with Sales, Customer Success, and Subject Matter Experts
• Ability to operate both strategically and tactically in a fast-paced, high-growth environment