Global Account Manager
Posted Updated
Description
- Own expansion outcomes across a portfolio of global enterprise accounts, with net revenue retention as a core metric
- Build and maintain multi-threaded relationships with economic buyers, quality/regulatory stakeholders, and end users across each account
- Identify and run expansion opportunities as customers extend Ketryx to new teams, business units, or product lines
- Partner closely with Delivery & Success and Support to ensure accounts are realizing value and any risk is surfaced early
- Develop and maintain account plans that map stakeholders, whitespace, and renewal timelines
- Represent the voice of the customer internally, working cross-functionally with Product and Engineering on roadmap input
- Navigate the complexity of global, multi-region accounts — different buying committees, budget cycles, and regulatory contexts
- Ramp quickly, learn fast, and adapt to the pace and ambiguity of a high-growth startup
Benefits
- Flexible locations and working hours
- 8+ years of B2B SaaS sales experience, with a consistent track record of exceeding quotas of $2M+
- A results-oriented mindset with a track record of meeting or exceeding retention/expansion targets
- A proactive mindset, eager and open to learn and grow in a fast-paced, startup environment
- Ability to grasp extremely complex technical and regulatory concepts quickly
- Passion for healthcare technology and the ability to connect with leaders in the medical device industry
- Strong written and verbal communication, presentation, and interpersonal skills, with the ability to engage senior decision makers
- Proven track record managing and growing complex, multi-stakeholder enterprise accounts
- Strong organizational skills and habits — comfortable owning a portfolio of accounts across regions and time zones
- Previous experience in a startup environment strongly preferred
- Background in Engineering, Life Sciences, or other regulated industry
- Experience managing global or multinational enterprise accounts across multiple regions
- Familiarity with IEC 62304, ISO 14971, FDA 21 CFR Part 11, or other regulated software/quality standards