German Customer Service Advisor
Posted
Description
German Customer Support Agent (Relocation Support Provided)
On-site in Umhlanga, Durban | South Africa
Salary: R24.000/month + benefits
Relocation support included
Full-time | Rotational shifts
Join an international team in sunny Durban!
Are you a German speaker looking for an international career opportunity in a vibrant, coastal city?
We're hiring Customer Support Agents to work on an exciting global retail project, supporting German-speaking customers while living in beautiful Umhlanga, just minutes from the beach.
If you enjoy helping people, solving problems, and working in a fast-paced, multicultural environment — this role is for you.
What you'll be doing
- Support customers in German via phone, email, and chat
- Assist with orders, deliveries, returns, and product questions
- Resolve complaints with empathy and professionalism
- Escalate complex issues when needed
- Update and maintain accurate customer records
- Meet quality standards and customer satisfaction KPIs
What we're looking for
- German language level B2–C2 (fluent)
- Good English communication skills
- Matric (Grade 12)
- Valid permission to work in South Africa
- Clear criminal and credit record
- Customer service or call center experience (retail experience is a plus)
- Strong communication and problem-solving skills
- Comfortable in a fast-paced environment
- Open to rotational shifts (including weekends)
- Basic computer literacy
What you get
- Competitive salary package (R20,000 – R25,000/month)
- Paid training & full onboarding
- Modern offices in a prime Umhlanga location
- International retail client exposure
- Career development & growth opportunities
- Friendly, diverse team environment
Relocation Support Included
We make your move easy:
- 1x flight to Durban before your start date
- 20 nights of company-paid accommodation
Who thrives here?
People who are positive, customer-focused, adaptable, and excited about working abroad while building an international career.
Ready for your next adventure in Durban? Apply now!