GCC Transition Manager
Description
At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.
Job Description
GCC Transition Manager
Location :- Bangalore
Experience :- 12+ years
Your Role
Lead end-to-end transition and service takeover programs involving people, processes, applications, infrastructure, and operational responsibilities from client/incumbent vendors to delivery teams. Ensure seamless knowledge transfer, operational readiness, and service continuity.
Key Responsibilities
- Define transition strategy, roadmap, governance model, and transition plans.
- Manage transition scope, milestones, risks, dependencies, deliverables, and acceptance criteria.
- Lead transition kick-off workshops and stakeholder governance meetings.
- Drive Knowledge Transfer (KT), shadowing, reverse-shadowing, and readiness assessments.
- Ensure creation and validation of SOPs, runbooks, support manuals, and operational documentation.
- Coordinate with client teams, incumbent vendors, SMEs, HR, security, infrastructure, and delivery teams.
- Monitor service readiness, operational maturity, and transition success metrics.
- Manage risks, escalations, and ensure smooth handover into steady-state operations.
- Provide executive status reporting and stakeholder communication.
Your Profile
- 12-18 years of experience in Transition Management, Program Management, Service Delivery, or GCC setup initiatives.
- Strong experience in large-scale transition and transformation programs.
- Expertise in Knowledge Transfer, Service Transition, Governance, Risk Management, and Operational Readiness.
- Experience working in multi-vendor and global delivery environments.
- Strong stakeholder management, communication, and leadership skills.
- Good understanding of ITIL, Managed Services, and Service Management frameworks.
Good to Have
- GCC setup and captive center transition experience.
- PMP, PRINCE2, ITIL, or SAFe certifications.
- Experience in cloud transformation and infrastructure transitions.
- Exposure to organizational change management and people transitions.
About Us
At Capgemini Engineering, we bring together a global team of experts to help organizations transform and scale through technology, innovation, and operational excellence. Join us to drive complex transition programs and build next-generation global delivery organizations.
At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.