FROSCH - Travel Advisor Leisure - Specialist

JOB SUMMARY:

Manage all aspects of clients’ travel from initial request to completion while providing back-office support for various systems and assisting with managerial projects and initiatives.

FUNCTIONS:

• Arrange all elements of business travel from initial request to completion for clients in a corporate account.
• Provide best in class customer service that exceeds clients’ expectations.
• Project positive attitude with high energy, diplomacy, and creativity in work strategies
• Facilitate client support with a high degree of initiative, confidentiality, and professional demeanor.
• Develop relationships with clients to improve the overall service level.
• Work with team to ensure worldwide coverage for clients.
• Participate in operational projects and functions as appointed by manager.
• Utilize Global Distribution Systems (GDS) to arrange appropriate segments of travel and execute:
  • Ticketing
  • Exchanges
  • Refunds
  • Queue sorting
• Communicate FROSCH's operating standards to suppliers appointed to specific arrangements.
• Prepare and distribute clients’ travel documents.
• Organize files relevant to your work.

JOB REQUIREMENTS:

• Top-notch customer service skills
• Proven track record of superior customer service
• Superb communication, typing, and math skills
• Must be a strong Team Player
• Good standing knowledge of worldwide destinations
• Deadline-oriented and able to work efficiently under pressure
• Must be able to handle multiple tasks and know how to prioritize
• Reputation for working in a team environment
• Exceptional attention to detail

EXPERIENCE REQUIREMENTS:

• Prior, native GDS use is a must; Sabre or Apollo.
• Recent experience in Hospitality, Tourism, or related fields is preferred.
• A Bachelor’s Degree in related fields is beneficial.
• Proficiency in Microsoft Suite; especially Outlook and Word is a plus.
• English: Advance