FinTech Account Manager (Named)

• Own and manage the overall relationship with your portfolio of customers in our fastest growing customer segment
• Build strong relationships with customer C-Suite, Product and Engineering teams to retain and grow revenue
• Own and exceed revenue growth targets, which includes identifying and closing new upsell opportunities and leading commercial negotiations for contract renewals
• Help customers integrate and launch on Plaid
• Solve complex customer challenges through creative problem solving by working cross-functionally with Sales, Risk, Legal, Finance, Commercial, Marketing, and Business Operations

Benefits

• Vibrant offices in SF, NYC, and Raleigh-Durham—with catered meals, happy hours, and clubs to keep you connected
• Competitive pay, comprehensive health benefits, and support for fertility, mental health, and parental leave
• Lifestyle perks including home office stipends, daycare support, and commuting benefits like CitiBike and Lyft

• Some familiarity in financial services and technical products; a high degree of intellectual curiosity
• Desire to get technical and the ability to learn the ins and outs of Plaid’s APIs
• Executive level communication skills - written and verbal
• Customer retention and termination-save tactics
• Strong Commercial/Sales experience (contract negotiation, value-selling)
• Strong attention to detail, organizational skills, prioritization and management of multiple cross-functional work streams across internal and external stakeholders
• 7+ years of quota carrying software or technology account management experience
• Relationship building (understand how to leverage internal/external executives, product, etc)
• Customer empathy and deep desire to see customers succeed
• Excitement to work in a high-growth, ever-changing environment and to help build processes and tools as needed
• We recognize that strong qualifications can come from both prior work experiences and lived experiences. We encourage you to apply to a role even if your experience doesn’t fully match the job description. We are always looking for team members that will bring something unique to Plaid!