F2P Customer Success Associate
Posted Updated
Description
- The customer support role at Sleeper is the heartbeat of the company. You will play a key role in supporting and nurturing our user relationships, by collecting the voice of the customer and funneling feedback to appropriate channels
- You will join a small, but passionate team that acts as the front-line to our users, and help with user onboarding, resolve bug and usability issues, and collect and prioritize product and feature requests
- Successful candidates for this job are skilled problem-solvers who are adept at asking questions to help distill the causes and intent of our users. In addition, a high degree of empathy and customer-centric personality is required for the role
- Provide exceptional customer service through demonstrating product knowledge
- Effectively communicate with our users across several channels – email, chat, and social media
- Promote Sleeper through your conflict resolution abilities and effective communication skills
- Comfortable questioning conventional wisdom, eager to take initiative, able to identify and develop creative solutions
Benefits
- Team outing every quarter and company retreat once a year
- Regular virtual game-time with the team with company-sponsored snacks
- Company-sponsored fantasy leagues with real prizes
- 401k and health insurance
- Unlimited Vacations
- Ability to work weeknights and weekends due to varying shifts, which includes 5 days of work with 2 days off is required
- Competence with Intercom is preferred but not required
- Sleeper fandom!
- Excellent verbal and written communication skills to communicate and collaborate across multiple departments and our users